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Troubleshooting Checks Action
9 Was the test strip exposed to open air for a long
period of time?
Repeat the control test with properly stored strips.
9 Does test strip cap close tightly? Or was test
strip cap left open?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
9 Is the meter functioning well?
If not, you can use control solution to verify the
meter’s functions. (Chapter 2)
9 Is the control solution expired or contaminated?
Replace with new control solution to check the
performance of SMBG system.
9 Were test strips and control solutions stored in
cool, dry places?
Repeat the control test with properly stored strips
and/or control solutions.
9 Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain inaccurate results. Please contact the
EasyMax Customer Care Service line at
866-994-3345 for further troubleshooting.
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