50
Memory fault
Action: Replace the
batteries first. If ERROR
005 appears again,
please call the Customer
Care Service toll-free at
866-994-3345 (Eastern
Standard Time, Mon-Fri
8:00AM~6:00PM). During
non-service hours, please
contact your local dealer.
Test result is higher than 600
mg/dL
Action: Test again. If the result is still
the same, try a control solution test
and if the control solution test falls
within the correct range, please call
the Customer Care Service toll-free
at 866-994-3345 (Eastern Standard
Time, Mon-Fri 8:00AM~6:00PM).
During non-service hours, please
contact your healthcare provider.
The test result is lower than 20
mg/dL
Action: Test again. If the result is
still the same, try a control solution
test and if the control solution test
falls within the correct range,
please call the Customer Care
Service toll-free at 866-994-3345
(Eastern Standard Time, Mon-Fri
8:00AM~6:00PM). During
non-service hours, please contact
your healthcare provider.
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