If your Ebac 2000 fails to operate
Always check the following list before requesting a repair service. Should a service call be
requested and the fault is found to be detailed below, a charge may be incurred.
Power indicator light is not illuminated.
Check
1. The unit is switched on at the mains. If necessary test the socket by plugging in another
appliance.
2. Check the fuse in the plug and if necessary replace with another fuse, (13 amps for 2650e
and 2850e models). If you continue to have problems please see 'Requesting Service'.
Power indicator light is illuminated, but the unit is not collecting water.
Check
1. The water container may be full, empty the container.
2. The unit may have been set to standby mode - check the settings.
3. Ensure the water container is fitted. If you continue to have problems please see 'Requesting
Service'.
Fan operates continuously.
Check
1. Check that the continuous fan operation is not selected. If you continue to have problems
please see 'Requesting Service'.
Reduced water extraction.
Check
1. Water extraction will change from day to day however water removed will rarely be less
than half a litre in 24 hours - if youre dehumidifier is not running, run on BOOST/MAX.
2. The filter may be blocked. Remove, clean and refit.
3. After being installed all dehumidifiers will collect less moisture as initial excess moisture is
removed. This is normal.
4. The dehumidifier may be positioned next to a heat source i.e. a radiator – reposition. If you
continue to have problems see 'Requesting Service'.
Dehumidifier collects water but is not preventing condensation.
Check
1. Increase the fan speed to NORMAL if set to LOW/QUIET or try running on BOOST/MAX
setting until condensation is controlled.
2. Outside temperatures have dropped suddenly. The dehumidifier may take a few days to get
the problem back under control. If you continue to have problems please see 'Requesting
Service'.
Red water container light remains on all the time and the dehumidifier is not running
(Normal when the water container is full).
Check
1. Ensure the water container is not full. If you continue to have problems see 'Requesting
Service'.
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