16
9. The necessity to make the Repair of the Equipment should be reported to the Service Point indicated
by the Guarantor, who assesses the given damage. The assessment is carried out on the terms set by the
manufacturer, which are the same for all users of the Equipment. The holder of the guarantee is obliged
to deliver the equipment to the Service Point in person or by means of a Carrier, the cost and risk of the
shipment being borne by the Eligible Person. Recognition of warranty claims of the holder of the
guarantee will be equivalent to a refund of the shipping costs incurred by the Eligible Person from the
Guarantee. Then, the Guarantor will reimburse the market costs of delivering the goods to the place
indicated by the Guarantor and cover the cost of returning the Equipment to the seat of the Eligible
Person. The complaint submitted for consideration should be cleaned of mud, sand and other dirt.
10. The complaint procedure starts when the Equipment reaches the Service Point indicated by the
Guarantor. The Guarantor undertakes to perform the warranty service within 14 business days from the
day of receiving the Equipment. If the defect requires a longer diagnosis or the transfer of the Equipment
or its part to the manufacturer, the Guarantor reserves the right to extend the above-mentioned time by
the time necessary to consider the complaint. On the necessity to extend the deadline for considering
the complaint, the Guarantor will notify the Beneficiary of the guarantee before the lapse of the 14th
day, counted from the date of delivery of the Equipment to the Service Point.
11. The warranty covers free removal of defects through the repair of physical defects of things, i.e.
constructional errors, assembly errors or material defects occurring in the course of normal operation. The
warranty does not cover the replacement of defective items with non-defective ones.
12. The warranty covers all Equipment as well as its individual parts. In the case of Repair of Equipment,
the duration of the warranty is extended by this period of Equipment failure, the same applies to the
situation when only a particular part is repaired.
13. The obligation to provide the Equipment entitled to the guarantee after its repair rests with the Service
Point. The exact date (by specifying the day and time) of delivery of the Equipment by the Service Point
will be agreed jointly by the Eligible Person of the guarantee and the Service Point. The holder of the
guarantee is obliged to collect the Equipment within which the defects covered by the Guarantee have
been removed. Otherwise, the entitled from the Guarantee shall bear the costs of the Equipment's re-
delivery by the Service Point.
14. In the case of an unreasonable complaint, all costs related to its consideration shall be borne by the
Holder of the guarantee. In particular, the entitled party is required to cover the costs of transport, travel
costs and working time according to the Guarantor's individual costs, material costs, rent of the necessary
equipment, as well as the cost of the delegation according to the applicable rates, if applicable, if
necessary accommodation of service staff - accommodation costs. The buyer undertakes to settle the
above receivables based on a relevant VAT invoice. Service protocol in the case of service technician's
journey also includes the number of kilometers traveled, travel time and working time. In addition, the
holder of the guarantee in the event of the complaint being unfounded is also obliged to cover other
costs, including expert costs incurred by the Guarantor in relation to the consideration of the complaint.
15. To the extent permitted by applicable law, the Guarantor excludes any liability for loss or damage,
loss of any benefits, loss of use of the Equipment, loss of functionality of the Equipment, loss of contracts,
To Next Page
Loading...
