EcoSmart Fire BK5 - Your Warranty

www.ecosmartre.com
ENGLISH
e-NRG Bioethanol is the only fuel to use in this appliance.
Your Warranty
Your EcoSmart Fire is covered by a transferable limited warranty and
a solid service and support network should you need it. At The Fire
Company Pty Ltd, we believe in supplying you with the best, most
user friendly replace and providing you with the means to keep it that
way. Many aspects of the EcoSmart Fire are hand-produced, hand-
nished and use natural materials, which makes them subject to minor
variations in nish and size.
All of our pieces will mature and age over the course of time, through
natural processes associated with use and with heat and ame.
These changes are an essential part of the dynamic of the piece. The
Fire Company Pty Ltd reserves the right to make minor amendments
without prior notice.
The Warranties set out above are express Warranties given by The Fire
Company Pty Ltd and are in addition to the rights and remedies which
are conferred upon consumers by Trade Practices Act 1974 of the
Commonwealth and other Commonwealth, State or Territory legislation.
Service under the warranties set out above must be provided by
The Fire Company Pty Ltd Authorised Customer Service Centre
which shall provide service during their normal working hours.
This warranty certicate along with proof of date of purchase must
be produced when making any claim.
FIRST NAME
LAST NAME
EMAIL
CITY STATE ZIP
COUNTRY
DATE OF PURCHASE
PURCHASED FROM
PRIMARY USE
MODEL NAME
SERIAL NUMBER
You will nd this on the dataplate on the side of the burner.
For warranty claims please contact your local distributor. If there is not
a local distributor in your country please visit www.ecosmartre.com
to source the details of the country closest to you.
*Do not return this form to The Fire Company Pty Ltd, please retain for
your own reference.
Length of warranty
The Fire Company Pty Ltd
undertakes to:
The express warranties do not include:
FULL TWO YEARS WARRANTY
FROM DATE OF PURCHASE
ON STAINLESS STEEL PARTS
INCLUDING RAW, LINISHED AND
POWDER COATED.
ONE YEAR WARRANTY FROM
DATE OF PURCHASE ON MILD
STEEL INCLUDING POWDER
COATED AND CHROME PLATED,
CEMENT, GLASS, LEATHER,
FABRIC AND MDF (PAINTED OR
CEMENT RENDERED).
(Stone chipping, paint or leather
scratches and general scratches
are not covered by warranty)
Repair or, at our option, replace
without cost to owner either for
materials or labour, any part that
is found to be defective.
A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.
B. Repairs when the EcoSmart Fire has been used in other than
normal domestic/commercial use or when not used in accordance
with the Installation, Operating and Maintenance Manual.
C. Repairs when the EcoSmart Fire parts or models have been
modied or altered in any way that has not been approved in writing by
The Fire Company Pty Ltd.
D. Repairs when the Fire has been dismantled, repaired or serviced by
anyone other than an authorised representative of The Fire Company Pty Ltd.
E. Pick up and delivery.
F. Normal maintenance as required in the Installation, Operating and
Maintenance Manual supplied with the EcoSmart Fire.
G. Transportation or traveling costs involved in the repair when
the appliance is installed outside The Fire Company Pty Ltd’s
AUTHORISED CUSTOMER SERVICE CENTRES’s normal service area.
H. Damage to the Fire caused by accident, misuse or Act of God.
I. Any incidental shipping or holding costs to deliver your Fire or
parts to an Authorized Customer Service Centre.