FRONT MATTER
98307600 Rev. C-1 7
Claims for Damaged Shipments and Shipping Discrepancies
Damaged Shipment
1. Inspect all instruments thoroughly on receipt. Check material in the container(s) against the
enclosed packing list. If the contents are damaged and/or the instrument fails to operate
properly, notify the carrier and Ecotech immediately.
2. The following documents are necessary to support claims:
a. Original freight bill and bill of lading
b. Original invoice or photocopy of original invoice
c. Copy of packing list
d. Photographs of damaged equipment and container
You may want to keep a copy of these documents for your records also.
Refer to the instrument name, model number, serial number, sales order number, and your
purchase order number on all claims. Upon receipt of a claim, we will advise you of the
disposition of your equipment for repair or replacement.
Shipping Discrepancies
Check all containers against the packing list immediately on receipt. If a shortage or other
discrepancy is found, notify the carrier and Ecotech immediately. We will not be
responsible for shortages against the packing list unless they are reported promptly.
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