25
EN
No. Malfunction Possible Causes Solutions
8
DEEBOT is not able to connect
to the home Wi-Fi network.
Incorrect home Wi-Fi username or password
entered.
Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home
Wi-Fi signal.
Make sure DEEBOT is within range of your home Wi-Fi
signal.
Network setup started before DEEBOT was
ready.
Turn ON Power Switch. Press the RESET Button for 3
seconds. DEEBOT is ready for network setup when it
plays a musical tune and its Wi-Fi Indicator light ashes
slowly.
Your smartphone’s operating system needs to
be updated.
Update your smartphone’s operating system. The
ECOVACS App runs on iOS 9.0 and above, Android 4.0
and above.
9
Remote Control failure
(Effective control range of the
Remote Control is 5m (16’)).
The battery in the Remote Control needs to
be replaced.
Replace with a new battery making sure it is installed
correctly.
DEEBOT is powered OFF or DEEBOT’s
battery is low.
Make sure DEEBOT is powered ON and fully charged.
The infrared signal cannot be transmitted
because the Infrared Emitter on Remote
Control or the Infrared Receiver on DEEBOT
is dirty.
Use clean dry cloth to wipe the Infrared Emitter on
Remote Control and the Infrared Receiver on DEEBOT.
There is other equipment interfering with the
infrared signal to DEEBOT.
Avoid using the Remote Control near other equipment
using infrared signals.
6. Troubleshooting
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