29 EN
No. Malfunction Possible Causes Solutions
19
The water in the Cleaning Sink is
full and cannot be drained out�
A voice prompt alerts that the
Cleaning Sink is full�
The Dirty Water Tank is not properly installed� Tap down on the Dirty Water Tank to ensure it is properly installed�
The sealing plugs in the Dirty Water Tank are not
installed properly�
Make sure that the sealing plugs are properly installed�
The Station cannot drain water normally�
Long press
� After the cleaning Sink has been automatically
lled with water, long press
again� If the problem occurs
during the mopping pads cleaning process, end task by App/Voice
Command, and then long press
to see whether the Station can
properly draw the water� If the water is successfully drawn, wipe dry
the Water Overow Sensor of the Cleaning Sink� If the Station fails to
draw the water, check between the Dirty Water Tank and the Station
for foreign objects and clean them out�
The suction port of the Cleaning Sink is blocked by
foreign objects, or the Cleaning Sink is too dirty�
Ensure that there is no foreign object in the suction port of the
Cleaning Sink� Clean up the Cleaning Sink�
The voice prompt still exists after trying the above
solutions�
Unplug the Station and plug it in again� If this problem persists,
please contact Customer Care for help�
20
Mopping Pad Plates can’t be
lifted automatically�
Mopping Pad Plates are entangled or stuck
by foreign objects�
Please remove foreign objects�
Mopping Pad Plates fall off�
Reinstall the Mopping Pad Plates and you would hear a “click” when
the Mopping Pad Plates are properly installed�
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