28EN
No. Malfunction Possible Causes Solutions
13
The inner side of the Dust
Collection Cabin is dirty�
Fine particles are absorbed in the inner side of the
Dust Collection Cabin through the Dust Bag�
Clean the inner side of the Dust Collection Cabin�
The Dust Bag is broken� Check and replace the Dust Bag�
14
Ash leakage occurs when
DEEBOT is working�
The outlet of Dust Bin is blocked by foreign objects� Remove the Dust Bin and clean the foreign objects on the outlet�
15
Mopping Pad Plates cannot
rotate�
Mopping Pad Plates are blocked by foreign objects� Clean the foreign objects�
16
DEEBOT does not respond to the
Station’s instructions�
DEEBOT is too far away from the Station�
If it is beyond the available distance, the ECOVACS HOME App can
also be used to operate DEEBOT�
DEEBOT and the Station are not paired�
Unplug the Station and wait for 10 s before plugging it back in�
Power off the robot and then turn it back on� Manually push the
robot up to the Station, and ensure that the charging pins are
correctly connected� Then, DEEBOT will start charging, and a voice
prompt will indicate successful pairing�
17 Child Lock cannot be enabled�
Communication interruption between the Station
and DEEBOT may occur due to factors such as long
distance or many partition walls�
Move DEEBOT near the Station to ensure smooth communication,
and then enable Child Lock�
18 Driving Wheels are blocked� Driving Wheels are blocked by foreign objects�
Please rotate and press the Driving Wheels to check whether there
is any foreign object wrapped or stuck� If there is any foreign object,
please clean it in time� If this problem persists, please contact
Customer Care for help�
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