ECOVACS DEX11 User Manual (English)

Questions and Answers:

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fmoraAug 20, 2025
Why is my ECOVACS Vacuum Cleaner DEEBOT unable to charge?
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  Edward BennettAug 20, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT isn't charging, first ensure that the DEEBOT is switched ON. Check that the DEEBOT's charging contacts are properly connected to the station pins and that the AUTO Mode Button is flashing. Also, verify that the charging contacts and the station are clean. Finally, confirm that the station is connected to the power supply. If the DEEBOT has not been used for a long time, it is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help.
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Natalie ForbesAug 22, 2025
What to do if ECOVACS DEX11 DEEBOT cannot return to the Station?
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  Nancy GonzalezAug 22, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT can't find a signal and can't return to the Station, first ensure that the Station is placed correctly. Check that the Station is connected to a power supply and has not been moved manually. It is recommended that DEEBOT start cleaning from the Station. Also, make sure the charging route is clear.
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Joshua PierceAug 25, 2025
Why doesn't my ECOVACS DEX11 Vacuum Cleaner DEEBOT empty the Dust Bin after returning to the Station?
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  Amanda ElliottAug 25, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT doesn't empty the Dust Bin after returning to the Station, ensure that the Dust Collection Cabin is closed and a Dust Bag is installed. It is recommended to let DEEBOT return to the Station on its own. Note that DEEBOT will not empty the Dust Bin in Video Manager mode, or if Do Not Disturb mode is enabled (disable it in the ECOVACS HOME App or manually start dust empty). If the Station detects a decrease in empty efficiency, replace the Dust Bag. If the Dust Bag is not full when prompted by ECOVACS HOME App, you can put it back again. If the above possible causes have been ruled out, components of the Station may be abnormal. Please contact Customer Care for help.
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Kenneth MirandaAug 26, 2025
Why is my ECOVACS DEX11 DEEBOT so loud?
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  jamesjillAug 27, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT is very loud during cleaning, it's possible the side brushes and main brush are entangled, or the dust bin and filter are blocked. Clean these components regularly. Also, check if DEEBOT is in Max Mode and switch to Standard Mode. Finally, ensure DEEBOT isn't tangled with anything on the floor; if so, manually remove the obstacles.
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heather65Aug 27, 2025
What causes ECOVACS DEX11 Vacuum Cleaner DEEBOT map to be lost?
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  ryananthonyAug 28, 2025
  If the map is lost on your ECOVACS Vacuum Cleaner DEEBOT, it might be because the DEEBOT was moved during cleaning. Move DEEBOT to the front of the Station to retrieve the map. Find the restored map in the Map Management and tap 'Use This Map' to retrieve it. If this problem persists after trying the above solutions, please restart mapping.
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thomaskatherineAug 29, 2025
Why does my ECOVACS DEX11 DEEBOT fail to empty the Dust Bin?
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  Tina RoseAug 29, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT fails to empty the Dust Bin, it could be due to the Station detecting a decrease in empty efficiency. Replace the Dust Bag and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by App, you can put it back again. Alternatively, the outlet of the Dust Bin might be blocked by foreign objects; remove the Dust Bin and clean any obstructions.
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Mary BlanchardAug 31, 2025
Why does my ECOVACS DEX11 DEEBOT show route disorder during cleaning?
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  Kristin HowellAug 31, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT shows route disorder during cleaning, it could be due to objects like wires and slippers affecting its operation. Tidy up these objects before cleaning. If the Driving Wheels slips on the ground when DEEBOT climbs steps, thresholds and door bars, thus affecting its judgment of the whole house environment, it is recommended to close the door of this area and clean the area separately. After cleaning, DEEBOT will return to the starting location. Please rest assured to use. If working on freshly waxed floors, wait for the wax to dry. Clean the home environment to ensure that DEEBOT can enter for cleaning. Wipe the TrueMapping Distance Sensor with a clean soft cloth or remove foreign matters.
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Denise OlsonSep 2, 2025
Why can't I create a furniture map on the ECOVACS Vacuum Cleaner DEEBOT App?
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  Alan BeanSep 2, 2025
  If you're unable to create a furniture map on the App for your ECOVACS Vacuum Cleaner DEEBOT, ensure that the DEEBOT starts cleaning from the Station. During cleaning, do not move DEEBOT as far as possible. Also, make sure DEEBOT automatically returns to the Station after cleaning.
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Margaret ReidSep 3, 2025
Why can't the AIVI Visual Detection Sensor on my ECOVACS Vacuum Cleaner DEEBOT recognize objects?
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  nicholas24Sep 4, 2025
  If the AIVI Visual Detection Sensor on your ECOVACS Vacuum Cleaner DEEBOT isn't recognizing objects, ensure the cleaning area is well-lit. Also, clean the lens with a clean soft cloth, ensuring the sensor is not blocked, and avoid using detergent or cleaning spray.
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Margaret RussellSep 5, 2025
Why can't I open Video Manager on my ECOVACS DEX11 DEEBOT?
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  Louis VazquezSep 5, 2025
  If the Video Manager on your ECOVACS Vacuum Cleaner DEEBOT won't open or has no screen, check the Wi-Fi connection status, ensuring DEEBOT is in an area with a good signal. Also, verify your consent in the Privacy Policy. If due to network latency, try again later. Ensure the AIVI Visual Detection Sensor is not blocked by removing the shield.