Why can't the AIVI Visual Detection Sensor on my ECOVACS Vacuum Cleaner DEEBOT recognize objects?
If the AIVI Visual Detection Sensor on your ECOVACS Vacuum Cleaner DEEBOT isn't recognizing objects, ensure the cleaning area is well-lit. Also, clean the lens with a clean soft cloth, ensuring the sensor is not blocked, and avoid using detergent or cleaning spray.
What to do if the voice prompt still exists after trying the above solutions for ECOVACS DEX11 DEEBOT?
Unplug the Station and plug it again. If this problem persists.
Why can't I enable Child Lock on my ECOVACS Vacuum Cleaner DEEBOT?
If you fail to enable Child Lock on your ECOVACS Vacuum Cleaner DEEBOT, there may be communication interruption between the Station and DEEBOT (For example: long distance or many partition walls). Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock.
What to do if ECOVACS DEX11 DEEBOT does not respond to the Station instruction?
If your ECOVACS Vacuum Cleaner DEEBOT does not respond to the Station instruction, it may be too far away from the Station. If it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT. Also, DEEBOT and the Station might not be paired: unplug the Station and wait for 10 seconds to plug again, power off the robot and then turn it back on, manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and voice prompts pairing successful.
Why can't the Mopping Pad Plate rotate on my ECOVACS DEX11 Vacuum Cleaner DEEBOT?
If the Mopping Pad Plate on your ECOVACS Vacuum Cleaner DEEBOT cannot rotate, it is likely blocked by foreign objects. Clean the foreign objects.
Why is the inner side of the Dust Collection Cabin of my ECOVACS DEX11 DEEBOT dirty?
If the inner side of the Dust Collection Cabin of your ECOVACS Vacuum Cleaner DEEBOT is dirty, it may be because fine particles are absorbed through the Dust Bag. Clean the inner side of the cabin. Also, check the Dust Bag and replace it if broken.
Why is there a delay in remote control of my ECOVACS DEX11 Vacuum Cleaner DEEBOT?
If there is a delay in remote control of your ECOVACS Vacuum Cleaner DEEBOT, it's likely due to a poor Wi-Fi signal. Use DEEBOT in areas with good Wi-Fi signals.
What to do if ECOVACS Vacuum Cleaner DEEBOT Side Brushes drop out of place?
If the Side Brushes on your ECOVACS Vacuum Cleaner DEEBOT fall out of place during use, ensure that the Side Brushes click into place when installing.
Why can't I open Video Manager on my ECOVACS DEX11 DEEBOT?
If the Video Manager on your ECOVACS Vacuum Cleaner DEEBOT won't open or has no screen, check the Wi-Fi connection status, ensuring DEEBOT is in an area with a good signal. Also, verify your consent in the Privacy Policy. If due to network latency, try again later. Ensure the AIVI Visual Detection Sensor is not blocked by removing the shield.
Why is my ECOVACS Vacuum Cleaner DEEBOT unable to charge?
If your ECOVACS Vacuum Cleaner DEEBOT isn't charging, first ensure that the DEEBOT is switched ON. Check that the DEEBOT's charging contacts are properly connected to the station pins and that the AUTO Mode Button is flashing. Also, verify that the charging contacts and the station are clean. Finally, confirm that the station is connected to the power supply. If the DEEBOT has not been used for a long time, it is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help.
General| Battery Capacity | 2600 mAh |
|---|---|
| Suction Power | 1500 Pa |
| Battery Type | Lithium-ion |
| Connectivity | Wi-Fi |
| Compatible Floor Types | Tile |
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