EdgeStar IP250SS - Troubleshooting

EdgeStar Portable Ice Maker 10
Issue
Possible Cause
Solution
No Power
The ice maker is unplugged
Plug the ice maker in
The ice maker power switch is OFF
Press the power button. The Power Indicator
light should be on
Power outlet does not work
Try a different power outlet. If the unit works on
a different circuit, you may need to contact a
certified electrician to resolve the power issue
Insufficient power
Connect the ice maker on a circuit that is able
to provide enough power. Check the product
label for power requirements
Hardware malfunction
Contact EdgeStar support
Water is leaking out the
unit
The bottom drain plug is not attached
Make sure the drain plug is firmly attached. If
the drain plug has been lost, you may need to
contact EdgeStar to purchase a replacement
plug
An internal hose may have been
dislodged or disconnected
Contact EdgeStar support
Noise during operation
The unit may not be level
Make sure the unit is level and not at an incline
Certain sounds are normal
See the “Normal Sounds” section of this
owner’s manual
A loud knocking or metallic pinging noise
may be caused by a damaged
compressor
Contact EdgeStar support
Unit goes through the ice
making process, but no
ice is produced, or ice
cubes are very thin and
small
The room temperature or water may be
too hot. The unit is designed to work in a
room that is above 50°F and below 90°F
If the unit is run in a room that is particularly
warm such as a sunroom or laundry room,
please move the unit to a cooler room and try
again
The fan may not be turning on to cool
down the condenser coils
Contact EdgeStar support
The “Add Water” light is
on even though the unit
is full of water
The type of water may not have enough
impurities, i.e., distilled, reverse osmosis
[RO], purified, etc.
Add a pinch of salt to the water. This will add
minerals to the water which will allow the unit
to detect the water
The water filter may be clogged
Use a brush with plastic bristles to clean the
filter at the bottom of the water reservoir
The unit has a strange
smell or the ice being
produced has an
unappealing taste
The unit may need to be cleaned
Read the Cleaning and Maintenance section of
this manual
symbol is on in LCD
Ice shovel cannot rotate
Check if any ice cubes are blocking the ice
shovel, and clear them. Otherwise, consult a
certified technician to check the motor and
microswitch
symbol flashes for 20
seconds on LCD
The ice full sensor on the edge of the
reservoir may not be working properly
Contact EdgeStar support
symbol is on LCD
There is too much ice in the basket
Remove ice from the basket
symbol is flashing
There is not enough water in the
reservoir
Stop the ice maker, fill it with water, then
restart it
TROUBLESHOOTING
Before Calling for Service
If the unit appears to be malfunctioning, the issue could be solved
by following the suggestions in the “Solution” column.