Efento SP. J.
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The logger is still trying to connect to the NB-IoT network. Wait for 5 minutes and check the status again.
It may also be required to manually select the network, on which the device has to register (this is
described in the further steps of this manual)
If the value is:
● REGISTRATION DENIED
● REGISTERED EMERGENCY ONLY
● UNKNOWN
The device is not able to properly register on the network. Contact your mobile operator to identify and
solve the issues. If the device has been rejected by the network, the reason will be listed in the
“Registration reject cause”. Provide your operator with that value, to speed up the troubleshooting.
If the value is:
● NOT REGISTERED_NOT_SEARCHING
Most probably there is no NB-IoT network coverage in the place where the logger is located.
If the device has not registered on the network automatically, you need to manually select the carrier.
Connect to the logger with Efento mobile application, go to the “Settings” menu and select “Power user”
-> “PLMN code”. PLMN is an unique operator identifier. You should get the information about the PLMN
code of your operator either from the operator or you can check it here. Set the PLMN code, save
changes and after a few minutes check, if the logger has successfully managed to register on the
network.
In order to allow the logger to communicate with the server, you need to assign it to a proper APN. The
APN (Access Point Name) is the name of a gateway between a mobile network and the public Internet.
APN settings define with what servers the loggers can communicate. You should receive the information
about APN settings along with the SIM card. If you did not receive the APN settings, try setting it to
“Auto” (default settings).
In order to set the APN, connect to the logger with Efento mobile application, go to the “Settings” menu
and select “Power user” -> “APN”.
After successful network registration, the device will fetch the time from the network. From now on, all
the measurements taken by the device will have the timestamp assigned. If for any reasons the device
is not able to fetch the time from the network, it will try to connect to the Efento Cloud platform and get
time from the server. If the connection with the server is also not possible (e.g. device communicates
with a third party server, or APN is configured incorrectly), it is also possible to set the logger’s time
using Efento application.
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