59
The troubleshooting process
Fiery X3eTY starts up but
the Fiery screens on the
Control Panel are
unavailable for more than
10 minutes
One of the following:
•Faulty connection
between Fiery X3eTY
and copier
• Corrupt system
software
•Faulty copier
interface board
1. Check and reseat the copier interface cable between the Fiery X3eTY and
the copier.
2. Replace the copier interface cable.
3. Reinstall system software.
4. Replace the copier interface board.
Fiery X3eTY starts up,
and stays on, but does not
reach Idle
One of the following:
•Service switches are
set to Service mode
•System software is
corrupt
• HDD is faulty
•Missing or faulty
DIMM(s), or faulty
DIMM connections
•Motherboard is faulty
• CPU missing or
faulty
1. Make sure the Fiery X3eTY service switches are set to Normal mode
(away from “ON”).
2. Power off/on the copier.
3. Reinstall system software.
4. Reseat the power and ribbon cables to the HDD.
5. Replace the HDD cable.
6. Replace the HDD.
7. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
8. If you have two DIMMs installed, determine if a DIMM is at fault:
Remove the DIMM currently installed in socket DIMM1, and reboot the
system. Then reboot again with the other DIMM installed in DIMM2.
If the problem is solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
9. Clear the CMOS and power-up settings (see page 72).
10. Replace the motherboard.
11. Replace the CPU.
User authentication
feature of the print engine
does not work
•Faulty interface
connections
• Check connections of Interface board and replace associated cables or
copier interface board, if necessary.
TABLE A Fiery X3eTY error conditions (Continued)
Symptom Possible cause Suggested action
To Next Page
Loading...
Need help?
General
