- 39 -
11. Service information
We have competent service partners in all coun-
tries named on the guarantee certicate whose
contact details can also be found on the guaran-
tee certicate. These partners will help you with
all service requests such as repairs, spare and
wearing part orders or the purchase of consuma-
bles.
Please note that the following parts of this product
are subject to normal or natural wear and that the
following parts are therefore also required for use
as consumables.
Category Example
Wear parts* Drill chuck, Battery
Consumables* Bit inserts/drill bits
Missing parts
* Not necessarily included in the scope of deli-
very!
In the eect of defects or faults, please inform the
problem to the contact address indicated at the
warranty card of your country. Please ensure that
you provide a precise description of the problem
and answer the following questions in all cases:
•
Did the equipment work at all or was it defec-
tive from the beginning?
•
Did you notice anything (symptom or defect)
prior to the failure?
•
What malfunction does the equipment have in
your opinion (main symptom)?
•
Describe this malfunction.
Anl_SA_TP_CD_18_50_Li_i__BL_SPK8.indb 39Anl_SA_TP_CD_18_50_Li_i__BL_SPK8.indb 39 05.01.2022 14:31:0805.01.2022 14:31:08