5-3. Other Problems
Problem Possible cause and remedy
1. The Setting menu does not
appear.
• Check whether the switch operation lock function is active (see “Key
Lock” (page 27)).
2. Cannot select items in the Setting
menu.
• Items that are displayed with gray text cannot be changed.
3. No audio output. • Check whether volume is set to 0.
• Check the PC and audio playback software to see whether they are
congured correctly.
4. USB devices connected to the
monitor do not work.
• Check whether the USB cable is correctly connected between the
PC and the monitor.
• Check whether the USB cable is correctly connected between the
peripheral and the monitor.
• Try using a dierent USB port on the monitor.
• Try using a dierent USB port on the PC.
• Reboot the PC.
• When “Compatibility Mode” is set to “O” in the “Administrator
Settings” menu and the power of the monitor is turned o, devices
connected to the USB downstream port are not operational. Change
the setting for “Compatibility Mode” to “On” (refer to “Compatibility
Mode” (page 26)).
• When “USB” is set to “O” in the “Administrator Settings” menu,
peripheral devices connected to the USB port cannot be used. Set
“USB” to “On” (refer to “USB” (page 27)).
• If the peripheral devices work correctly when they are directly
connected to the PC, contact your local EIZO representative.
• Depending on the USB host controller you are using, the connected
USB device may not be recognized properly. Update to the latest
USB driver provided by the manufacturer, or connect the monitor to
the USB 2.0 port.
• Check the PC’s BIOS setting for USB when using Windows. (Refer
to the manual of the PC for details.)
5. Power indicator is ashing
orange and white.
• This symptom may occur when the PC is connected to the
DisplayPort connector. Use a signal cable recommended by us for
the connection. Turn the monitor o and on.
• Check the connection and condition of the USB devices connected
to the monitor.
• Turn o the main power switch on the rear side of the monitor, and
then turn it on again.
6. Even when the mouse or
keyboard are used, the computer
does not return from sleep.
• Turn the setting “On” for “Compatibility Mode” on the “Administrator
Settings” menu (see “Compatibility Mode” (page 26)).
7. The PC does not operate with
the power supply (USB Power
Delivery) from the monitor.
• Check whether the PC has the specications to operate with a 70 W
power supply.
• For a 70 W power supply, use the following USB cables.
- CC200SS-5A or CC200SSW-5A (Included)
- CC100 (Separately sold accessory)
31
Chapter 5 Troubleshooting
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