13-1
WARRANTY
MOTORHOME WARRANTY
COVER
Introduction
At Elddis we are confident that our new
motorhomes are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace
of mind and reassurance through our
extensive warranty cover.
Your warranty cover commences on the day
your new motorhome is purchased and
comprises two key elements:
1. Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Elddis products
manufactured from 2012 model year
onwards.
Three year manufacturer’s
warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original
product specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original
product specification, with the exception of
the following items:
•Microwave
•Tyres
• Batteries
•Windows and glass
• Exterior paint work
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fuses and LED lights
• Exterior panels and trims
•Plastic products including A-frame
covers, wheel spats and shower trays
•Minor adjustment of blinds, hinges,
catches, stays and doors
• Exterior decals
Ten year body integrity warranty
Elddis products are covered against water
ingress damage for 10 years from the original
date of purchase of a new product (6 years for
subsequent owners from the 1st owners
original date of purchase). This applies to
water ingress through any permanently sealed
seam joints.
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your motorhome please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
Approved / Service Centre, NCC Approved
Workshop or NCC equivalent standard as set
out in this handbook may carry out work at
their convenience or discretion, but are not
obliged to do so.
All Elddis products are classed as portable
and therefore all work under warranty requires
the motorhome to be delivered and collected
from the selling retailer.
The cost of transporting the motorhome by
any means to and from the place of repair
is the responsibility of the owner.
Conditions attached to the warranty
cover
All warranty work must be undertaken by a
current Elddis Approved / Service Centre,
NCC Approved Workshop or NCC equivalent
standard as set out in this handbook.
•You must retain the original sale invoice
for the motorhome.
•All new motorhomes must be registered
with Elddis within 6 weeks of purchase as
new. Your retailer can forward this
information to us. Please keep us
informed of any name or address changes
by using the Notification of Change to
Name and Address form.
• The motorhome must have an annual
service and damp check carried out by an
Elddis Approved / Service Centre, NCC
Approved Workshop or NCC equivalent
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