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GENERAL QUESTIONS
GENERAL QUESTIONS
Q: Where Can I Obtain Your Latest
Brochure?
A: Our latest brochures are available from
Approved Retailers or can be viewed and
printed from the download section on our
website www.elddis.co.uk. A request form
can also be completed should you wish to
receive a printed copy of our latest
brochures.
Q: Why Is the Handbook Not Specific To
My Model?
A: Many of the components used in the
manufacture of our motorhomes are identical
throughout our model ranges, so we produce
a generic handbook, which covers all models
manufactured for that season. If the literature
supplied with your motorhome does not
answer your question then please contact
your Retailer for further assistance.
Q. I Require Technical Or Other
Information, Who Can Help Me?
A. The majority of information you require is
available through your Elddis Retailer.
Q - Can You Tell Me The Second Hand
Price Of My Motorhome?
A - As a manufacturer we are not involved in
the second hand market. You should contact
a Retailer. They should be able to give some
indication of market value.
Q: Can I Fit A Bicycle Rack/Top Box/Air
Conditioning To My motorhome?
A: It may be possible to fit accessories to
your motorhome but this will depend upon
the internal construction of the roof/walls and
whether they can support the weight of the
accessory. If it is possible your Retailer will
be able to advise you, (or alternatively they
will obtain confirmation and a drawing where
necessary, from Elddis). Please note that
weight of any accessories will reduce your
User Payload allowance.
Q: My Interior Lights Are Not Working,
What Do I Do?
A: It is possible that all of the 230V mains
electrical equipment may not be operated
simultaneously. Check fuses, battery
connections and power supply (master light
switch). Refer to your Retailer for further
assistance.
PLEASE NOTE: The internal lights in your
motorhome will not operate whilst the
motorhome engine is running.
Q: Where Can I Get Spare Parts For My
Motorhome?
A: Retailers will be able to source most parts
you require. For details of your nearest Elddis
Retailer please refer to our Find A Retailer
section on our website, or call 0871 964 2113
for assistance.
Q. How Many Years Will Spare Parts Be
Available For My Motorhome?
A. Elddis will endeavour to supply spare parts
for a motorhome, for at least 8 years from
new.
Q. Why Don’t You Stock Parts At The
Elddis Factory?
A. Due to the volume of models we produce it
is not possible for us to maintain stock levels
of every individual component used in our
manufacturing process. We do stock
commonly requested items, but some items
must be made to order
Q. What If The Parts Are No Longer
Available?
A. Where an original part is no longer
available, whenever possible we will suggest
a suitable alternative if it is available.
Q: Who Can Service My Motorhome?
A: Your supplying Retailer is obliged to
undertake your warranty work. However, any
Elddis Approved / Service Centre, NCC
Approved Workshop or NCC equivalent
standard as set out in this handbook can
undertake the work, but this is at their
discretion. We will also accept services
completed by a NCC approved company, but
they will not be able to undertake warranty
work if they are not approved by Elddis
Q. I Am Having Trouble Booking My
Motorhome in For Its Service, In Line With
The Requirements. What Timescale Is
Acceptable?
A. Please refer to the warranty section for the
terms and conditions of servicing. We would
recommend that you plan your services in
advance in order to meet the requirements.
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