Electrolux E36GC76PRS - Solutions to Common Problems; Surface Burners Do Not Light; Burner Flame Only Lights Half Way Around Burner; Burner Flame Is Orange

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Solutions to common problems
Before you call for service, review the following list. It may save you time & expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)
Beforeyoucall
Problem Solution
Surface burners
do not light.
• Surfacecontrolknobhasnotbeencompletelyturnedto
position. Turn the
Surface Control knob to and push in and until burner ignites and then turn
controlknobtodesiredamesize.
• Besuregassupplyvalveisopen.
• Burnerportsareclogged.Cleanburner.SeeCleaningtheburnergrates,burner
caps, burner heads in general care & Cleaning section. With the burner off,
clean ports with a small-gauge wire or needle.
• Powercordisdisconnectedfromoutlet(Electricignitionmodelsonly).Besure
cord is securely plugged into the outlet.
• Electricalpoweroutage(electricignitionmodelsonly).Burnerscanbelit
manually.SeeSettingSurfaceControlsinthisUseandCareGuide.
Burnerameonly
lights half way
around burner
• Burnerportsareclogged.Withtheburneroff,cleanportsbyusingasmall-
gauge wire and needle.
• Moistureispresentaftercleaning.Lightlyfantheameandallowburnertooperate
untilameisfull.DrytheburnersthoroughlyfollowinginstructionsintheGeneral
Cleaning section.
Burnerameis
orange
• Dustparticlesinmainline.Allowtheburnertooperateafewminutesuntilame
turns blue.
• Incoastalareas,aslightlyorangeameisunavoidableduetosaltair.
Scratches or
abrasion on
ceramic glass
cooktop surface
• Coarseparticles(suchassaltorsand)arebetweencooktopandutensil.
Besurecooktopsurfaceandbottomofutensilsarecleanbeforeuse.Small
scratches do not affect cooking and will become less visible with use.
• Cleaningmaterialsnotrecommendedforglassceramiccooktophavebeen
used. See Ceramic-Glass CooktopsectioninthisUseandCareGuide.
Metal marks on
ceramic glass
• Slidingorscrapingofmetalutensilsoncooktopsurface.Donotslidemetal
utensils on cooktop surface. Use a mildly abrasive cleanser to remove marks.
Brownstreaks
and specks on
ceramic glass
• Boilovershavecookedontosurface.Userazorbladescrapertoremovesoil.
See instructions under General Care & Cleaning.
• Cleaningmaterialsnotrecommendedforceramic-glasscooktophavebeen
used.Userecommendedcleanersandcleaningmethod.SeeCeramicGlass
CooktopsectioninthisUseandCareGuide.
Areas of
discoloration on
ceramic glass
• Mineraldepositsfromwaterandfood.Wetsurfacewithwaterandsprinkleon
a cooktop cleaning creme, Scrub with a clean damp paper towel until the stain
disappears. Wipe remaining paste away, then apply a small amount of cooktop
cleaning creme and polish with a clean paper towel. Use cookware with clean,
dry bottoms. See Ceramic Glass CooktopsectioninthisUseandCareGuide.