15
Problem Possible cause Remedy
comes on
• No cookware on the cooking
zone.
Put cookware on the cooking zone.
• Incorrect cookware. Use the correct cookware.
• The diameter of the bottom of
the cookware is too small for the
cooking zone.
Use larger diameter cookware.
• The cookware do not cover the
cross.
Cover the cross fully.
and number comes on
There is an error in the appliance. Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the electrical
system of the house. Connect it
again. If comes on again, speak to
the customer service centre.
comes on
There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking
zone operates. The automatic switch-
off operates.
Deactivate the appliance. Remove the
hot cookware. After approximately
30 seconds, activate the cooking
zone again. If the cookware was the
problem, the error message goes out
of the display, but the residual heat
indicator can stay. Let the cookware
become sufficiently cool and refer to
“Cookware for the induction cooking
zone” to see if your cookware is
compatible with the appliance.
If you tried the above solutions and cannot repair the problem, speak to your dealer or the customer service centre.
Give the data from the rating plate and an error message that comes on.
Make sure you operated the appliance correctly. If not the servicing by a customer service technician or dealer will
not be free of charge, also during the warranty period. The instructions about the customer service and conditions of
guarantee are in the guarantee booklet.
TROBLESHOOTING (CONTINUED)
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