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Brown streaks or specks on cooktop
surface.
• Boilovers are cooked onto surface. Use razor blade
scraper to remove soil. See "Cooktop Cleaning and
Maintenance" in the Care and Cleaning section.
Metal marks on cooktop surface.
• Sliding or scraping of metal utensils on cooktop surface.
Do not slide metal utensils on cooktop surface. Use a
ceramic-glass cooktop cleaner to remove the marks.
See "Cooktop Cleaning and Maintenance" in the Care
and Cleaning section.
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or sand between cooktop
and utensils can cause scratches. Be sure cooktop
surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will
become less visible with time.
• Cleaning materials not recommended for ceramic-glass
cooktop have been used. See "Cooktop Cleaning and
Maintenance in the Care and Cleaning section of this
Use & Care Guide.
• Cookware with rough bottom was used. Only use
smooth, flat-bottomed quality cookware.
Areas of discoloration with metallic
sheen on cooktop surface.
• Mineral deposits from water and food. Remove using a
ceramic-glass cooktop cleaner. Only use quality
cookware with clean, dry bottoms.
Before you Call
Problem Solution
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)
Solutions to Common Problems
Convection fan does not rotate. • Oven door is open. Convection fan will turn off if oven
door is opened when Convection is active. Close oven
door.
• Replace bulb. See “Changing upper or lower oven
lights” sections in this Use & Care Guide.
Oven light does not work. • Be sure light bulb is securely installed.
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