www.elitescreens.com / info@elitescreens.com / 877-511-1211
Warranty Policy
*Valid in the US and Canada only
• Two (2) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below):
• Each party will be responsible for one way shipping during the warranty
return/exchange.
•
DOA (Defective On Arrival): Must be reported within 7 business days of receipt
.
An RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement. Elite Screens will replace the DOA (Defective on Arrival)
unit with a brand new replacement *(see exceptions below) after the DOA unit is
received and/or confirmed defective. Once the product is received, Elite
Screens will send out a new *unit to the customer by ground service (subject to
inventory availability). Should a problem be reported after the 7-day grace
period, the item must be shipped to us for warranty repair.
•
Missing Parts must be reported within the 7-day (DOA) grace period. If reported
after 7 days, customer will be only be responsible for shipping and handling
fees up to 30 days. If reported after 30 days of receipt, customer is responsible
for cost of the parts and shipping & handling fees.
z For Sales Questions, please contact
info@elitescreens.com
z For any technical inquiries, Please contact
techsupport@elitescreens.com
z For warranty Claim, Please contact
service@elitescreens.com
REGISTER YOUR WARRANTY WITH ELITE SCREENS INC.
www.elitescreens.com/register.html
If you have any installation pictures of Elite Screens, you’d like to share with us, please
email your pictures to
eliteinfo@elitescreens.com
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