www.elitescreens.com / eliteinfo@elitescreens.com
WARNING
• The projection screen frame is made of high-quality aluminum alloy and should be
handled with care.
• Use a soft cloth with warm water to remove any spots on the screen surface.
• To avoid damaging the screen material, never attempt to use any solutions, chemicals or
abrasive cleaners on the screen itself and never attempt to touch screen with your
fingers or sharp/abrasive objects.
Warranty Policy
• Two (2) year warranty on parts and labor from defects in workmanship from purchase date as follows
(except for refurbished units as specified below):
• Refurbished units carry a 90-day parts and labor warranty.
• Demo units or open box items are “AS IS” items and do not carry a warranty.
• Each party will be responsible for one way shipping during the warranty return/exchange.
• DOA (Defective on Arrival): Must be reported within 7 business days of receipt. An RMA (Return
Merchandise Authorization) number must be issued in order to process a replacement. Elite Screens will
replace the DOA (Defective on Arrival) unit with a brand new replacement *(see exceptions below) after the
DOA unit is received and/or confirmed defective. Once the product is received, Elite Screens will send out a
new *unit to the customer by ground service (subject to inventory availability). Should a problem be reported
after the 7-day grace period, the item must be shipped to us for warranty repair.
• Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days, customer
will be only be responsible for shipping and handling fees up to 30 days. If reported after 30 days of receipt,
customer is responsible for cost of the parts and shipping & handling fees.
• Please DO NOT return any unauthorized items to Elite Screens, as they will be refused at shipper’s
expense. The RMA number must be included on the outside label of your shipping box and shipping
documents. Our warehouse is not authorized to accept returns without an RMA number on the shipping label.
RMA numbers are valid for 45 days from the date of issue.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_form.htm
.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone:(877)-511-1211 Fax:(562)-483-8498
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