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elitescreens.com
Rev. 1.3
Maintenance
Clean matte white screen material with a soft cloth and mild soap with water.
When not in use, retract screen in its housing to keep the surface clean.
NOTE:
Regardless of mounting method, the screen should be securely supported so that
vibration or even abusive pulling on the viewing surface will not cause the case to work
loose or fall. The installer must insure that the fasteners used are of adequate strength
and suitable for the mounting surface chosen.
Warranty Policy - Manual, Tripod, Pull-up Floor, and Fixed Frame Screens
*Warranty policy applies to claims made in the United States of America. Warranty issues outside of the
US must go through their international distributor.
• Two (2) year warranty parts and labor from purchase date as follows (except for refurbished units as
specified below):
• Refurbished units carry a 90-day parts and labor warranty.
• Demo units or open box items are AS IS items and do not carry a warranty.
• Elite Screens will cover ground shipping charges on warranty claims made within 7 days of receiving
per our DOA (Defective On Arrival) policy
• Each party will be responsible for one way shipping during the regular warranty period if the claim
is made after the 7 day DOA period.
• An RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement. Elite Screens will either replace or repair the defective unit with a brand new
replacement *(see exceptions below) after the defective unit is received and/or confirmed defective.
Once the product is received, Elite Screens will send out a new *unit to the customer by ground
service (subject to inventory availability).
• Missing Parts must be reported within the 7-days of receipt. If reported after 7 days, customer will
only be responsible for shipping and handling fees. If reported after 30 days of receipt, the customer
is responsible for cost of the parts and shipping & handling fees
.
Please visit the link below for full warranty information
http://www.elitescreens.com/service.htm
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) and is based on stock availability.
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