Elite Screens Spectrum Series - Warranty Policy -Electric Screens

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arranty Policy -Electric Screens
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Two (2) year warranty parts and labor from purchase date as follows (except for refurbished units
as specified below):
Refurbished units carry a 90-day parts and labor warranty.
Demo units or open box items are AS IS items and do not carry a warranty.
Each party will be responsible for one way shipping during the warranty period.
DOA (Defective On Arrival): Must be reported within 7 business days of receipt. An RMA
(Return Merchandise Authorization) number must be issued in order to process a replacement. Elite
Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement *(see
exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is
received, Elite Screens will send out a new* unit to the customer by ground service (based on stock
availability). Should a problem be reported after the 7-day grace period, the item must be shipped to
us for warranty repair.
Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days,
customer will be only responsible for shipping and handling fees. If reported after 30 days of receipt,
customer is responsible for cost of the parts and shipping & handling fees.
Please visit link below for full warranty information
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://www.elitescreens.com/service.ht
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Please visit link below for warranty claim
Http://www.elitescreens.com/service_form.htm
*A new or refurbished replacement will be sent out to the customer depending on the type of
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urchase (new or refurbished) or based on stock availability.