Sound and picture is
blurry or cuts out
momentarily.
Check the direction, position and connection of the antenna.
Adjust the direction of your antenna or reset or fine tune the
channel.
Cannot get any
channels or screen
shows “Data Base
Empty”.
1. Check the connection, cables, and antenna system.
2. Go to MENU, SETUP, and reset the TV, auto search without
any changes to the setting.
3. Test the TV in different places to find out which one is not
working, the TV or the antenna system.
Connected an
external source to
TV and get no
picture and/or sound.
1. Check for the correct OUTPUT connection on the external
source and for the correct INPUT connection on the TV.
2. Make sure you have made the correct selection for the input
mode for the incoming signal.
Colored dots may be
present on the
screen.
Although the LED screen is made with high-precision
technology and 99.99% or more of the pixels are effective,
black dots may appear, or bright points of light (red, blue or
green) may appear constantly on the LED screen. This is a
structural property of LED screens and is not a malfunction.
1. Check cable connections, make sure a video cable is not
connected to an audio input.
2. The low signal level may cause sound distortion.
Remote control does
not work.
1. Check if main power is ON.
2. Check that the batteries of the remote controller were loaded
properly.
3. Check to see if any obstacle exists between the TV and the
remote control, then remove it if any.
4. If the batteries have no power, replace them with new
batteries.
Smart TV with
wireless network
capability Wi-Fi fails
to join a local
network.
1. Configure the local wireless router or access point for WPA-
PSK security before attempting to connect the TV to the Wi-Fi
network.
2. Follow instruction in the User Manual of the TV to setup a
wireless connection.
❖ This TV is for household use and registered as harmless on electromagnetic waves.
Therefore, you can use it in every location as well as residential areas.
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