Enso FE3500 Wireless Adjustable Base - User Manual

FE3500 Wireless Adjustable Base
OWNER’S MANUAL
Installation & Operation
Patent Pending
2-Year Parts and Labor on entire base
Warranty.
Serial No.

Summary

Safety and Warranty Information

General Warnings

Covers warranty voiding, children/pets safety, and hospital use disclaimers.

Health Precautions

Details warnings regarding pacemaker interference from bed vibrations.

Warranty Coverage Details

Explains the 1st and 2nd year full warranty and additional terms.

Product Specifications and Ratings

Motor Duty Cycle

Details motor usage limits for longevity and warranty.

Weight Capacity

Specifies the maximum weight capacity of the bed.

Operation Sounds

Explains normal humming and vibrating sounds during operation.

Sound Management Tips

Provides advice to reduce operating noise in different room environments.

Electrical and Compliance Safety

Electrical Safety Guidelines

Advises on unplugging for cleaning/servicing and handling damaged cords.

FCC Compliance Statement

States compliance with FCC rules for residential use.

Included Components

Base Components List

Lists all included parts with their descriptions and quantities.

Optional Accessories

Shows optional accessories not included with the base.

Electronics Overview

Component Identification

Diagram labeling head/foot motors, control box, and other electronic parts.

Remote Control Operation

Remote Button Functions

Identifies all buttons and their functions on the remote control.

Using Remote Features

Details the operation of adjustment and massage buttons.

Assembly and Installation

Unpacking and Frame Setup

Instructions for unpacking and preparing the bed frame.

Attaching Bed Legs

Steps for installing the bed legs onto the foundation frame.

Connecting Power Supply

Guide for connecting the power cord and power supply.

Final Assembly Steps

Instructions for flipping the foundation and installing the retainer bar.

Remote Battery Setup

Steps to ensure batteries are correctly installed in the remote.

Mattress Retainer Bar Installation

How to attach the mattress retainer bar.

Programmable and Preset Positions

Saving Custom Positions

Instructions for saving custom bed positions using the remote.

Remote Pairing Procedure

Steps to wirelessly connect the remote to the adjustable base.

Customizing Preset Positions

Modifying TV, Lounge, ZG Presets

Guide to customizing the TV, Lounge, and ZG positions.

Factory Reset Guide

How to reset the base to its original factory presets.

Emergency Power Backup

Backup Battery Purpose

Explains the purpose and limitations of the backup battery.

Installing Backup Batteries

Step-by-step guide for installing 9V batteries for backup power.

Dual Base Synchronization

Linking Remotes to Two Bases

Steps to link remotes for simultaneous control of two bases.

Operating Synchronized Bases

Instructions on how to use remotes to control synchronized bases.

Headboard Bracket Installation

Bracket Components Overview

Lists the parts needed for headboard bracket installation.

Securing Brackets to Frame

Steps for securing headboard brackets to the adjustable base.

Attaching Headboard

Guide for attaching the headboard to the installed brackets.

Troubleshooting Common Issues

Remote Control Problems

Solutions for remote not activating or illuminating.

Base Operation Errors

Fixes for no features activating or flat position problems.

Troubleshooting Lift and Massage

Lift Function Interference

Addresses issues with minor interference during lift operations.

Massage Motor Noise

Solutions for excessive noise from the massage motors.

Troubleshooting Motor Behavior

Normal Clicking Sounds

Explains normal clicking sounds from lift motor relays.

Massage Motor Overheating

Guidance for massage motor overheating or stopping.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document is the owner's manual for the FE3500 Wireless Adjustable Base by Enso Sleep Systems. It provides comprehensive instructions for the installation, operation, and maintenance of the adjustable bed base, along with important safety warnings and warranty information.

Function Description:

The FE3500 Wireless Adjustable Base is an adjustable bed foundation designed to enhance in-home comfort. It allows users to adjust the head and foot sections of the bed to various positions, including preset and programmable options. The base also features integrated massage units with multiple intensity levels and modes, under-bed LED lighting, and USB ports for charging devices. It is operated wirelessly via a remote control.

Usage Features:

The adjustable base offers a variety of features to customize the sleeping and lounging experience:

• Head and Foot Adjustment: The remote control includes dedicated buttons to independently lift and lower the head and foot sections of the bed. There's also a double arrow button to lift and lower both sections simultaneously.
• Preset Positions: The remote has one-touch buttons for convenient access to several preset positions:
  • TV Position: A comfortable position for watching television.
  • LOUNGE Position: Designed for relaxing and lounging.
  • Zero-G (ZG) Position: A "zero gravity" position that elevates the head and feet to reduce pressure on the back.
• Programmable Memory Positions (M1, M2): Users can save two custom head and foot positions. To set a programmable position, the user first adjusts the bed to their desired position, then presses and holds the "FLAT" button, followed by pressing and holding either the "M1" or "M2" button for 5 seconds until two beeps are heard. This allows for quick recall of favorite settings.
• Flat Button: A one-touch button to return the bed to a completely flat position.
• Massage Feature: The base incorporates massage units for both the head and foot sections.
  • Massage On/Intensity: Separate buttons for "HEAD" and "FOOT" massage allow users to turn on the massage and cycle through three intensity levels for each section.
  • Massage Modes: A "MODE" button allows cycling through five different massage modes, providing varied massage experiences.
  • Massage Timer: A "TIMER/ALL OFF" button sets the massage duration to 10, 20, or 30 minutes. The remote's top light indicates the active timer setting. Pressing this button a fourth time turns off the massage.
• Under-Bed LED Light: A dedicated button on the remote control turns the under-bed LED light on or off, providing ambient lighting.
• Flash Light: The remote control itself has a built-in flashlight feature, activated by pressing and holding a specific button.
• USB Ports: The control box of the adjustable base includes USB ports, allowing users to conveniently charge their electronic devices while in bed.
• Synchronizing Two Bases: For larger bed setups (e.g., King or California King with two Twin XL bases), the manual provides instructions to synchronize two bases so they can be operated simultaneously by a single remote control. This involves pairing Remote A to Base B after ensuring both remotes are already paired to their respective bases. Additionally, Remote B can be set to operate both bases by simultaneously pressing specific head and foot buttons on both remotes.
• Emergency Battery Backup: In the event of a power outage, the power supply unit has a compartment for two 9V batteries (not included). These batteries provide temporary power to move the base to a flat position, but are not intended for continuous operation.

Maintenance Features:

The manual outlines several important maintenance and troubleshooting guidelines to ensure the longevity and proper functioning of the adjustable base:

• Surge Protection: It is strongly recommended to use an electrical surge protection device (not included) to protect the bed from power surges, which are a common cause of electrical circuit problems. Failure to do so could void the electrical portion of the warranty.
• Weight Restriction: The adjustable bed has a weight limitation of 850 lbs, provided the weight is evenly distributed across the head and foot sections. Exceeding this limit can damage the bed and void the warranty. Users are advised to enter or exit the bed in a flat position and avoid sitting on raised head or foot sections.
• Motor Duty Cycle: The bed lift motors are designed for intermittent use, with a duty cycle of no more than 2 minutes of continuous use within an 18-minute period (approximately 10%). Exceeding this can shorten the motor's lifespan and void the warranty.
• Noise Management:
  • A minimal humming sound during raising and lowering is normal.
  • The massage feature creates a vibrating hum, which increases with higher intensity settings.
  • To reduce resonance on hard floors, placing carpet pieces or rubber caster cups under the legs is recommended. These cups also prevent sliding.
  • If excessive massage motor noise occurs, verify the Power Foundation is not positioned against a wall or other objects, and if installed over a bed frame, ensure the massage motors are not causing the bed frame to vibrate.
• Troubleshooting Guide: A detailed troubleshooting section helps users diagnose and resolve common issues, such as the remote not activating the bed, features not activating, the remote not illuminating, or the bed not returning to a flat position. Solutions often involve checking power connections, replacing remote batteries, reprogramming the remote, or checking for obstructions.
• Massage Motor Overheat Protection: If the vibration motor overheats, thermal protection will automatically turn it off. Users should wait 30 minutes before turning the massage back on. If it doesn't resume, customer service should be contacted.
• Headboard Bracket Installation: Instructions are provided for installing optional headboard brackets, including the necessary tools (socket and crescent wrench) and steps to secure the brackets and attach a headboard.
• Warranty Information: The product comes with a 2-year parts and labor warranty on the entire base, covering non-excluded defects in workmanship or materials. The warranty is voided if components are tampered with, the bed is mishandled, or operated inconsistently with the manual's procedures. It's important to consult a physician regarding pacemaker interaction with the massage units.

Enso FE3500 Wireless Adjustable Base Specifications

General

Type	Adjustable Bed Base
Wireless Remote	Yes
Model	FE3500
Category	Indoor Furnishing
Wireless Control	Yes
Power Source	Electric
Adjustability	Head and Foot
Dimensions	Varies by size