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Product Support
Troubleshooting
Your PC isn't working well and you recently installed
an app.
Restore from a system restore point
Your PC isn't working well and you recently installed
an update.
Remove an installed Windows update
Your PC won't start and you've created a recovery
drive.
Use a recovery drive to restore or reset your PC
Your PC won't start and you haven't created a
recovery drive.
Use installaon media to restore or reset your PC
Your PC won't start, you haven't created a recovery
drive, and reseng your PC didn't work.
Use installaon media to reinstall Windows 10
You want to reinstall your previous operang
system.
Go back to your previous version of Windows
The wireless keyboard and/or mouse are not
responding.
Replace the AA baeries.
Check that the USB dongle is inserted properly.
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