54 Troubleshooting
Something did not print
Problem Probable Cause Solution
Nothing printed on the
card.
The Disable Printing
option in the Card Printer
Driver is set to All, Front,
or Back.
Open the Preferences > Layout > Advanced
tab and change Disable Printing to Off.
The print ribbon is loaded
incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not set
to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct page
size is available after you select the printer.
Color printing on top of a
black background does
not print on the card.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and prints over the color panels.
For best results, change the 100% black
background to a color near black, so that it
prints using the YMC (color) panels of the
print ribbon. Refer to “Elements of Card
Design” in the printer’s Installation and
Administrator’s Guide for more information
about color printing.
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