How to fix a loose cable on Entrust EM1?
To resolve a loose cable issue with your Entrust Printer, try the following: Reconnect the USB cable to both the PC and the printer. Then, power cycle the printer by turning it off and then back on. If the devices still don't communicate, restart your PC.
What to do if the data cable is damaged on Entrust Printer?
If the data cable of your Entrust Printer is damaged, power off the printer first. If you have a spare cable, replace the damaged one. Otherwise, contact your service provider to order a new data cable.
How to restart Entrust Printer after an error?
If your Entrust printer encounters an error, power it off by pressing the POWER button. Then, press the POWER button again to power it back on.
Why does my Entrust EM1 Printer have a communication problem?
If your Entrust Printer experiences a temporary communication issue, check these points: Avoid using USB extension cables, as they can cause problems. Ensure that the USB cable is no more than 6 feet (2 meters) long and is rated for USB 3.0 data transmission. If you're using a USB hub, it's recommended to use a self-powered hub.
What to do if the network is not operating properly with Entrust Printer?
If the network is not working correctly with your Entrust Printer, test it using another device to identify and resolve any network issues. Try printing to a different printer or check the availability of network drives to verify network functionality.
How to fix Entrust EM1 when the print ribbon is not moving?
If the print ribbon in your Entrust Printer isn't moving correctly, open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon, and then advance the repaired area one full turn.
Why PC USB port does not communicate with Entrust Printer?
If the PC USB port isn't communicating with the Entrust Printer's USB port, it might be due to power management settings on the PC. To resolve this: * Open Device Manager and find the list of USB devices. * Disable the shutdown option for each hub in the list. Restart the PC for the changes to take effect.
How to resolve Message 500 on Entrust Printer?
If you frequently see message 500 after sending a card to print on your Entrust Printer, consider changing from DHCP network addressing to static IP addressing.
Why Entrust Printer is not available in Printer Properties?
If the Printer Properties > Status tab indicates that your Entrust Printer is unavailable, ensure you're using the same type of data cable (USB or network) that was used during the printer's initial installation. You cannot switch between cable types after installation.
Why Entrust EM1 Printer doesn't recognize magnetic stripe cards?
If cards are not being read correctly by your Entrust Printer, ensure that you load magnetic stripe cards into the input hopper. If the cards do have a magnetic stripe, inspect the card quality and change the card stock if necessary.
General| Print Technology | Dye Sublimation |
|---|---|
| Print Resolution | 300 dpi |
| Card Sizes | CR80 (85.6 x 54 mm) |
| Connectivity | USB |
| Memory | 32 MB |
| Power Supply | 100-240V, 50-60 Hz |
| Supported Barcode Types | 1D and 2D barcodes |
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