Entrust EM1 - 149: Option Not Installed; 152: Insert New Card Side 2 up

60 Troubleshooting
149: Option not installed
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the User button on the printer to clear the message. Or, click OK in the Card Printer Driver
message.
HINTS & TIPS
In the card format, don’t include references to hardware that cannot be accessed by the system.
For more information, refer to your ID software documentation or ask your system administrator.
152: Insert new card side 2 up
1. Turn a new card over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s U
SER button.
4. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the Card Printer Driver message to cancel the card.