EM1, EM2 Card Printers User’s Guide 63
Driver-Only Messages
The following messages are issued by the Card Printer Driver and display on the PC that sent the
card print job. These messages do not display in Printer Dashboard.
500: The printer is not available
The computer cannot communicate with the printer. To complete the current card:
1. Make sure that the printer is powered on and in the Ready state.
2. Make sure the printer is connected to the computer using a USB or network cable, but not
both.
When the printer is ready, click OK.
Click Cancel if you want to cancel the card
501: The printer connection was lost
The computer lost communications with the printer during printing. The card will be canceled.
1. Make sure the printer is powered on.
2. Make sure the printer connection to the computer is secure.
Click OK to clear the message.
502: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled.
Make sure the data being sent is formatted properly and matches the options and settings in the
printer.
Click OK to clear the message.
504: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled.
Make sure the data being sent is formatted properly and matches the options and settings in the
printer.
Click OK to clear the message.
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