32 Troubleshooting
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Printer Overview” on page 11. If any one of the
following components does not work properly, printing cards can be affected.
The XPS Card Printer Driver
If you need to reinstall the Card Printer Driver, you can download the latest version from the
Entrust website.
Printer plug-in
Card production software might require a printer plug-in, which makes the data in the card
production software available in the form the Card Printer Driver can use.
Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other
capture devices for biometric data. The proper use and maintenance of these components is
important to the quality of cards you produce.