How to fix color panel alignment issues on Entrust Network Hardware?
To correct the alignment issue where one color panel is not aligned correctly with other color panels, first, try running a cleaning card. If the issue persists, ensure that the cards you are using meet the size requirement for the printer.
What to do if the printer cover is open on my Entrust Network Hardware?
Close the cover to continue.
What to do if my Entrust Network Hardware printer did not pick a card?
Open the input hopper, add or reposition the cards, and close the hopper.
What to do if the Entrust Network Hardware magnetic stripe is high-coercivity but the setting is low coercivity?
Select high-coercivity encoding.
What to do if my Entrust Network Hardware magnetic stripe data format is not supported?
Review the encoding format setting for the tracks in the Printer Dashboard.
What to do if the Entrust Network Hardware magnetic stripe is low-coercivity but the setting is high coercivity?
Select low-coercivity encoding.
Why does my Entrust Network Hardware card show wrinkles in darkly colored areas?
If the card shows wrinkles in darkly colored areas, it means the card includes very dark areas. To resolve this, change the design to use smaller areas of dark color.
Why is the printing very light on my Entrust Network Hardware card?
If the printing is very light, make sure the ribbon is loaded correctly. If that's not the issue, ensure you are only printing new cards, as previously printed cards may have a topcoat that affects print quality. If problems persist, contact your service provider for instructions to install the printhead correctly.
Why do the photos look faded when printed with my Entrust Network Hardware?
If the photos look faded, you may need to adjust color settings because the image capture system needs adjustment.
Why is nothing printing on my Entrust Network Hardware card?
If nothing prints on the card, it might be because the print ribbon wasn't loaded correctly. Remove the print ribbon and install it again correctly. Alternatively, the page size might not be set to ISO ID-1. To fix this, use your card production application to access the printer’s print setup and select ISO ID-1 for the page size.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 100 cards |
| Card Thickness | 0.76 mm |
| Card Sizes | CR80 (85.6 mm x 54 mm) |
| Connectivity | USB, Ethernet |
| Operating System Support | Windows |
| Encoding Options | Magnetic Stripe, Smart Card |
| Power Supply | 100-240V, 50-60 Hz |
| Supported Card Types | PVC, Composite |
| Print Capabilities | Single and dual-sided printing |
Provides user information for the Sigma DS4 and DS4-ES1 systems.
Lists phone numbers for technical support by region.
Describes printer functions, standard features, and available options.
Details Wi-Fi USB, Cable Lock, Power, USB-C, Data, Ethernet ports.
Covers input hopper, exception slot, front panel, output hopper, LED bar.
Identifies printhead, advance knob, ribbon handle, and ribbon systems.
Describes the card personalization system and its components.
Explains front panel buttons and LCD navigation.
Instructions for loading blank cards into the hopper.
Step-by-step guide to load a new print ribbon.
Guide to accessing and signing into the Printer Dashboard.
Requirements and considerations before starting card printing.
Steps for sending card data to the printer using software.
Explains when and how to clean the printer.
Steps to clean single-hopper printers.
Guide to cleaning the printhead edge with a swab.
Procedure to remove rejected cards.
Overview of troubleshooting steps and basic printer function checks.
Troubleshooting for issues like no print, color flaws, and light/dark printing.
Addressing magnetic stripe errors and clearing card jams.
Comprehensive guide to printer messages and error recovery.
To Next Page
