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Sigma DS4 and DS4-ES1 Instant Financial Issuance System 55
Chapter 6: Troubleshooting
This chapter provides information to help you respond to card printer
messages. It also explains how to clear card jams and how to recover
from other errors.
This section helps you identify and fix basic issues that can occur during printing. Also refer to
your Instant Financial Issuance (formerly CardWizard) documentation for additional
troubleshooting information.
The section starts with an overview of card production and printer issues you may encounter:
Locate a Problem Within the Card Production System on page 56
Locate a Problem with Basic Printer Functions on page 57
This section also describes troubleshooting for the following:
Installation Problems on page 58
Card Appearance on page 59
Magnetic Stripe Problems on page 63
Clear a Card Jam on page 65
Repair a Broken Ribbon on page 66
Messages and Conditions on page 66
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