What to do if Entrust Sigma DS1 Printer card has dirt on the magnetic stripe?
If the card has dirt or damage on the magnetic stripe when using your Entrust printer, encode and send a new card to print. If an error message displays indicating a magnetic stripe problem, run a cleaning card to clean the magnetic stripe head.
How to fix Entrust Printer when PC USB port does not communicate with the printer USB port?
To resolve the issue where the PC USB port isn't communicating with the printer USB port, open Device Manager and find the list of USB devices. Disable the shutdown option for each hub in the list. If necessary, restart your PC for the changes to take effect. If you're using a laptop, allow time for USB communication to enable after hibernation. Try unplugging and reconnecting the USB printer port. As a last resort, replace the PC port or the PC. Contact your PC or port vendor for further assistance if needed.
What to do if print job disappears from Entrust Printer queue?
If a print job disappears from the print queue on your Entrust Printer but doesn't print, it might be because the printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.
How to fix loose cable on Entrust Sigma DS1 Printer?
If the cable of your Entrust Printer is loose, reconnect the USB cable to the ports on both the PC and the printer. Then, power the printer off and back on. If the PC and printer still do not communicate, restart the PC.
Why Entrust Sigma DS1 Properties shows printer is not available?
If the Printer Properties > Status tab shows that your Entrust Printer is not available, ensure that you are using the same type of data cable (USB or network) that was used when the printer was initially installed. You cannot switch the type of data cable after installation. Also, verify that the current printer IP address matches the IP address on the Printer Properties > Ports tab.
What to do if Entrust Sigma DS1 cards do not have a magnetic stripe?
If your Entrust printer cards do not have a magnetic stripe, load magnetic stripe cards in the input hopper. If the cards do have a magnetic stripe, check the quality of the cards and change the card stock if needed.
How to load cards correctly in Entrust Sigma DS1 Printer?
If cards are not loaded correctly in your Entrust printer, ensure that you load ISO cards with the magnetic stripe (back side) facing down and to the right.
What to do if Entrust Printer application sent track data for unsupported track?
If the application sent track data for a track not supported by the magnetic stripe module in your Entrust printer, verify the type of magnetic stripe option installed in the printer.
What to do if Entrust Sigma DS1 Printer is unlocked?
If your Entrust printer is unlocked, make sure that all access doors are closed securely and locked.
Why Entrust Card Printer Driver sample card does not print?
If the Card Printer Driver sample card or magnetic stripe test cards do not print on your Entrust printer, ensure that 'Enable bidirectional support' is selected on the Printer Properties > Ports tab to allow printing from the Card Printer Driver.
General| Print Resolution | 300 dpi |
|---|---|
| Connectivity | USB, Ethernet |
| Power Supply | 100-240V AC, 50/60 Hz |
| Print Technology | Dye sublimation |
| Print Capabilities | Single-sided |
| Card Capacity | Input hopper: 125 cards; Output hopper: 25 cards |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm – 1.016 mm) |
| Card Sizes | CR80 (85.6 mm x 54 mm) |
| Operating System Support | Windows 7, 8, 10 |
| Operating Temperature | 60°F to 95°F (15°C to 35°C) |
| Operating Humidity | 20% to 80% RH (non-condensing) |
| Interface | LCD screen |
Basic safety tips for printer operation, human interface, and general warnings.
Disclaimers regarding user risk and regulatory warnings about product contents.
Outlines the guide's purpose, intended audience, and technical support contacts.
Introduces the Sigma card printers, their capabilities, and available options.
Details the printer's physical parts, their functions, and the configuration label.
Explains how to open the printer cover, and details the printer's locking mechanisms.
Describes the specific features and operation of the multi-hopper printer model.
Identifies internal parts such as the printhead and ribbon mechanism.
Explains the different types of print ribbons and their associated cartridges.
Details the all-in-one, one-time-use ribbon cassette for printers.
Describes the modules and connections located on the rear of the printer.
Explains the function and content of the printer's configuration label.
Covers system equipment, user roles, secure encryption, and front panel controls.
Explains LCD icons, menu structure, and IP address retrieval steps.
Provides instructions for loading cards and print ribbons into the printer.
Lists the necessary requirements and considerations before printing cards.
Guides for printing cards using specific ID software or other applications.
Details steps for cleaning the printer, printhead, and reject tray.
Steps to ready the printer after cleaning or maintenance tasks.
Identifying problems within the overall card production system components.
Steps to resolve fundamental printer operational problems and errors.
Troubleshooting common problems related to printer installation and driver communication.
Diagnosing and resolving issues affecting print quality and card appearance.
Troubleshooting magnetic stripe issues and utilizing advanced diagnostic tools.
Procedures for clearing card jams and repairing broken print ribbons.
Explains various printer messages, their meanings, and recovery actions.
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