What to do if Entrust Printer magnetic stripe data was sent in unsupported encoding format?
If the magnetic stripe data was sent in an encoding format not supported by the track on your Entrust printer, review the encoding format setting for the tracks in the Printer Dashboard.
What causes temporary communication problem with Entrust Sigma DS1?
If you are experiencing a temporary communication problem with your Entrust printer, check the following: Avoid using USB extension cables as they can cause communication issues. Ensure that you are using a USB cable that is no more than 6 feet (2 meters) long and rated for USB 3.0 data transmission. If you are using a USB hub, it is recommended to use a self-powered hub.
Why Entrust Sigma DS1 cannot use the installed ribbon?
If your Entrust printer cannot use the installed ribbon, use ribbon specifically designed for this printer model to ensure compatibility and proper function.
What to do if Entrust Sigma DS1 shows available but Message 500 displays?
If the Printer Properties > Status tab shows the printer is available, but Message 500 still displays after sending a card to print, ensure that you're using the same type of data cable (USB or network) that was used during the initial printer installation, as you cannot switch cable types after setup. Also, verify that both ends of the data cable are securely connected. If necessary, replace a defective USB cable.
Why is printing blurred on Entrust Sigma DS1?
If the printing appears blurred on your Entrust printer, it might be because the cards have a matte finish instead of a glossy one. Use cards that meet the printer's requirements for optimal print quality.
What to do if Entrust Sigma DS1 Printer is unlocked?
If your Entrust printer is unlocked, make sure that all access doors are closed securely and locked.
What to do if Entrust Sigma DS1 is paused while printing?
If your Entrust printer is paused while printing, press the printer’s USER button to resume the printing process.
Why Entrust Card Printer Driver sample card does not print?
If the Card Printer Driver sample card or magnetic stripe test cards do not print on your Entrust printer, ensure that 'Enable bidirectional support' is selected on the Printer Properties > Ports tab to allow printing from the Card Printer Driver.
Why do cards look faded on Entrust Sigma DS1 Printer?
If your Entrust printer cards look faded, it might be because the image capture system needs adjustment. Adjust the color settings to resolve this issue.
What to do if Entrust Sigma DS1 data cable is damaged?
If the data cable of your Entrust printer is damaged or frayed, power off the printer first. If you have a spare cable, replace the damaged one. Otherwise, contact your service provider to order a new data cable.
General| Print Resolution | 300 dpi |
|---|---|
| Connectivity | USB, Ethernet |
| Power Supply | 100-240V AC, 50/60 Hz |
| Print Technology | Dye sublimation |
| Print Capabilities | Single-sided |
| Card Capacity | Input hopper: 125 cards; Output hopper: 25 cards |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm – 1.016 mm) |
| Card Sizes | CR80 (85.6 mm x 54 mm) |
| Operating System Support | Windows 7, 8, 10 |
| Operating Temperature | 60°F to 95°F (15°C to 35°C) |
| Operating Humidity | 20% to 80% RH (non-condensing) |
| Interface | LCD screen |
Basic safety tips for printer operation, human interface, and general warnings.
Disclaimers regarding user risk and regulatory warnings about product contents.
Outlines the guide's purpose, intended audience, and technical support contacts.
Introduces the Sigma card printers, their capabilities, and available options.
Details the printer's physical parts, their functions, and the configuration label.
Explains how to open the printer cover, and details the printer's locking mechanisms.
Describes the specific features and operation of the multi-hopper printer model.
Identifies internal parts such as the printhead and ribbon mechanism.
Explains the different types of print ribbons and their associated cartridges.
Details the all-in-one, one-time-use ribbon cassette for printers.
Describes the modules and connections located on the rear of the printer.
Explains the function and content of the printer's configuration label.
Covers system equipment, user roles, secure encryption, and front panel controls.
Explains LCD icons, menu structure, and IP address retrieval steps.
Provides instructions for loading cards and print ribbons into the printer.
Lists the necessary requirements and considerations before printing cards.
Guides for printing cards using specific ID software or other applications.
Details steps for cleaning the printer, printhead, and reject tray.
Steps to ready the printer after cleaning or maintenance tasks.
Identifying problems within the overall card production system components.
Steps to resolve fundamental printer operational problems and errors.
Troubleshooting common problems related to printer installation and driver communication.
Diagnosing and resolving issues affecting print quality and card appearance.
Troubleshooting magnetic stripe issues and utilizing advanced diagnostic tools.
Procedures for clearing card jams and repairing broken print ribbons.
Explains various printer messages, their meanings, and recovery actions.
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