What to do if Entrust Sigma DS1 Printer is not connected to the network?
If your Entrust printer is not connected to the network, or your PC is not connected to the network, make sure that both ends of the data cable are properly connected. If you find any defective cables, replace them.
What to do if Entrust Printer shows Message 500?
If you encounter Message 500 after sending a card to print on your Entrust printer, consider switching from DHCP network addressing to static IP addressing, especially if this issue occurs frequently.
Why Entrust Sigma DS1 Properties shows printer is not available?
If the Printer Properties > Status tab shows that your Entrust Printer is not available, ensure that you are using the same type of data cable (USB or network) that was used when the printer was initially installed. You cannot switch the type of data cable after installation. Also, verify that the current printer IP address matches the IP address on the Printer Properties > Ports tab.
How to fix loose cable on Entrust Sigma DS1 Printer?
If the cable of your Entrust Printer is loose, reconnect the USB cable to the ports on both the PC and the printer. Then, power the printer off and back on. If the PC and printer still do not communicate, restart the PC.
What to do if print job disappears from Entrust Printer queue?
If a print job disappears from the print queue on your Entrust Printer but doesn't print, it might be because the printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.
How to fix Entrust Printer when PC USB port does not communicate with the printer USB port?
To resolve the issue where the PC USB port isn't communicating with the printer USB port, open Device Manager and find the list of USB devices. Disable the shutdown option for each hub in the list. If necessary, restart your PC for the changes to take effect. If you're using a laptop, allow time for USB communication to enable after hibernation. Try unplugging and reconnecting the USB printer port. As a last resort, replace the PC port or the PC. Contact your PC or port vendor for further assistance if needed.
General| Print Resolution | 300 dpi |
|---|---|
| Connectivity | USB, Ethernet |
| Power Supply | 100-240V AC, 50/60 Hz |
| Print Technology | Dye sublimation |
| Print Capabilities | Single-sided |
| Card Capacity | Input hopper: 125 cards; Output hopper: 25 cards |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm – 1.016 mm) |
| Card Sizes | CR80 (85.6 mm x 54 mm) |
| Operating System Support | Windows 7, 8, 10 |
| Operating Temperature | 60°F to 95°F (15°C to 35°C) |
| Operating Humidity | 20% to 80% RH (non-condensing) |
| Interface | LCD screen |
Basic safety tips for printer operation, human interface, and general warnings.
Disclaimers regarding user risk and regulatory warnings about product contents.
Outlines the guide's purpose, intended audience, and technical support contacts.
Introduces the Sigma card printers, their capabilities, and available options.
Details the printer's physical parts, their functions, and the configuration label.
Explains how to open the printer cover, and details the printer's locking mechanisms.
Describes the specific features and operation of the multi-hopper printer model.
Identifies internal parts such as the printhead and ribbon mechanism.
Explains the different types of print ribbons and their associated cartridges.
Details the all-in-one, one-time-use ribbon cassette for printers.
Describes the modules and connections located on the rear of the printer.
Explains the function and content of the printer's configuration label.
Covers system equipment, user roles, secure encryption, and front panel controls.
Explains LCD icons, menu structure, and IP address retrieval steps.
Provides instructions for loading cards and print ribbons into the printer.
Lists the necessary requirements and considerations before printing cards.
Guides for printing cards using specific ID software or other applications.
Details steps for cleaning the printer, printhead, and reject tray.
Steps to ready the printer after cleaning or maintenance tasks.
Identifying problems within the overall card production system components.
Steps to resolve fundamental printer operational problems and errors.
Troubleshooting common problems related to printer installation and driver communication.
Diagnosing and resolving issues affecting print quality and card appearance.
Troubleshooting magnetic stripe issues and utilizing advanced diagnostic tools.
Procedures for clearing card jams and repairing broken print ribbons.
Explains various printer messages, their meanings, and recovery actions.
To Next Page
