Entrust Sigma DS1 User Manual

August 2020
528060-001, Rev A
User’s Guide
Sigma DS1, DS2, and DS3 Direct to Card Printers

Entrust Sigma DS1 Specifications

General

Print Resolution	300 dpi
Connectivity	USB, Ethernet
Power Supply	100-240V AC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single-sided
Card Capacity	Input hopper: 125 cards; Output hopper: 25 cards
Card Thickness	0.010 inches to 0.040 inches (0.25 mm – 1.016 mm)
Card Sizes	CR80 (85.6 mm x 54 mm)
Operating System Support	Windows 7, 8, 10
Operating Temperature	60°F to 95°F (15°C to 35°C)
Operating Humidity	20% to 80% RH (non-condensing)
Interface	LCD screen

Summary

Safety and Compliance

General Safety Guidelines

Basic safety tips for printer operation, human interface, and general warnings.

Liability and California Prop 65

Disclaimers regarding user risk and regulatory warnings about product contents.

Chapter 1: Introduction

Manual Overview and Support

Outlines the guide's purpose, intended audience, and technical support contacts.

Chapter 2: About the Printer

Sigma Card Printer Overview

Introduces the Sigma card printers, their capabilities, and available options.

Printer Components and Configuration

Details the printer's physical parts, their functions, and the configuration label.

Printer Cover and Locks

Explains how to open the printer cover, and details the printer's locking mechanisms.

Multi-Hopper Printer Features

Describes the specific features and operation of the multi-hopper printer model.

Inside Printer Components

Identifies internal parts such as the printhead and ribbon mechanism.

Print Ribbons and Cartridges

Explains the different types of print ribbons and their associated cartridges.

Prefilled Print Ribbon Cassette

Details the all-in-one, one-time-use ribbon cassette for printers.

Printer Rear Connections

Describes the modules and connections located on the rear of the printer.

Printer Configuration Label

Explains the function and content of the printer's configuration label.

Chapter 3: Using the Printer

Printer Operation Basics

Covers system equipment, user roles, secure encryption, and front panel controls.

LCD Panel and Navigation

Explains LCD icons, menu structure, and IP address retrieval steps.

Loading Supplies

Provides instructions for loading cards and print ribbons into the printer.

Chapter 4: Print Cards

Preparing for Card Printing

Lists the necessary requirements and considerations before printing cards.

Printing Cards from Software

Guides for printing cards using specific ID software or other applications.

Chapter 5: System Maintenance

Printer Cleaning Procedures

Details steps for cleaning the printer, printhead, and reject tray.

Preparing Printer Post-Maintenance

Steps to ready the printer after cleaning or maintenance tasks.

Chapter 6: Troubleshooting

Diagnosing System Issues

Identifying problems within the overall card production system components.

Basic Printer Function Troubleshooting

Steps to resolve fundamental printer operational problems and errors.

Installation and Driver Issues

Troubleshooting common problems related to printer installation and driver communication.

Card Appearance Problems

Diagnosing and resolving issues affecting print quality and card appearance.

Magnetic Stripe and Advanced Troubleshooting

Troubleshooting magnetic stripe issues and utilizing advanced diagnostic tools.

Clear Card Jams and Repair Ribbons

Procedures for clearing card jams and repairing broken print ribbons.

Printer Messages and Error Codes

Explains various printer messages, their meanings, and recovery actions.