Why is nothing printing on my Entrust Network Hardware card?
If nothing prints on the card, it might be because the print ribbon wasn't loaded correctly. Remove the print ribbon and install it again correctly. Alternatively, the page size might not be set to ISO ID-1. To fix this, use your card production application to access the printer’s print setup and select ISO ID-1 for the page size.
Why do the photos look faded when printed with my Entrust Network Hardware?
If the photos look faded, you may need to adjust color settings because the image capture system needs adjustment.
How to fix color panel alignment issues on Entrust Network Hardware?
To correct the alignment issue where one color panel is not aligned correctly with other color panels, first, try running a cleaning card. If the issue persists, ensure that the cards you are using meet the size requirement for the printer.
Why does the print quality change between cards on my Entrust Network Hardware?
If the print quality changes from the previous card, it is likely because the ribbon type was changed while card jobs were still in the printer queue. To resolve this, allow all queued jobs to complete before changing the type of ribbon in the printer.
Why are there lines appearing on the cards printed by my Entrust Network Hardware?
If one or more lines appear on the card, it indicates that the printhead is either dirty or damaged. You should clean the printhead.
How to fix a loose network cable on Entrust Network Hardware?
To fix a loose network cable, reconnect the data cable to both the network port and the printer. After reconnecting, restart the printer.
How to fix color printing on top of black background issue with Entrust Network Hardware?
To resolve the issue where color printing on top of a black background does not print on the card, change the 100% black background to a color near black. This ensures that it prints using the YMC (color) panels of the print ribbon.
Why is part of the printed image discolored on my Entrust Network Hardware card?
If part of the printed image is discolored, it may be because the cards have fingerprints or other dirt on them, so handle cards carefully. It may also be caused by printing photos over signature panel residue, so design the card to avoid this. Another cause may be that the rollers are dirty or the card packaging contains debris, so run a cleaning card.
What to do if my Entrust Network Hardware printed card has small unprinted areas?
If the printed card has small unprinted areas, it could be due to several factors. Check the cards for scratches, and handle them carefully to avoid further damage. Ensure the cards meet the printer's requirements, as embedded particles, an uneven surface, or burrs on the card edge can cause this issue. Additionally, try running a cleaning card to address dirty rollers or debris from the card packaging.
Why is the printing blurred on my Entrust Network Hardware?
If printing appears blurred, it could be due to several reasons. First, ensure that the cards you are using have a glossy finish, as matte cards can cause blurring. Second, dirty rollers can also lead to blurred printing; try running a cleaning card to resolve this. Finally, a dirty printhead might be the culprit, so clean the printhead.
Provides user information for the Sigma DS4 and DS4-ES1 systems.
Lists phone numbers for technical support by region.
Describes printer functions, standard features, and available options.
Details Wi-Fi USB, Cable Lock, Power, USB-C, Data, Ethernet ports.
Covers input hopper, exception slot, front panel, output hopper, LED bar.
Identifies printhead, advance knob, ribbon handle, and ribbon systems.
Describes the card personalization system and its components.
Explains front panel buttons and LCD navigation.
Instructions for loading blank cards into the hopper.
Step-by-step guide to load a new print ribbon.
Guide to accessing and signing into the Printer Dashboard.
Requirements and considerations before starting card printing.
Steps for sending card data to the printer using software.
Explains when and how to clean the printer.
Steps to clean single-hopper printers.
Guide to cleaning the printhead edge with a swab.
Procedure to remove rejected cards.
Overview of troubleshooting steps and basic printer function checks.
Troubleshooting for issues like no print, color flaws, and light/dark printing.
Addressing magnetic stripe errors and clearing card jams.
Comprehensive guide to printer messages and error recovery.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 100 cards |
| Card Thickness | 0.76 mm |
| Card Sizes | CR80 (85.6 mm x 54 mm) |
| Connectivity | USB, Ethernet |
| Operating System Support | Windows |
| Encoding Options | Magnetic Stripe, Smart Card |
| Power Supply | 100-240V, 50-60 Hz |
| Supported Card Types | PVC, Composite |
| Print Capabilities | Single and dual-sided printing |
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