Entrust EM1 User Manual

6
EM1, EM2 Card Printers User’s Guide 31
Chapter 6: Troubleshooting
This chapter provides information to help you respond to card printer
messages. It also explains how to clear card jams and how to recover
from other errors.
This section helps you identify and fix basic issues that can occur during printing. Also refer to the
XPS Card Printer Driver User’s Guide or OpenCard manual for additional troubleshooting
information.
The section starts with an overview of card production and printer issues you may encounter:
 Locate a Problem Within the Card Production System on page 32
 Locate a Problem with Basic Printer Functions on page 33
This section also describes troubleshooting for the following:
 Installation Problems on page 35
 Card Printer Driver Problems on page 37
 Card Appearance on page 40
 Magnetic Stripe Problems on page 46
 Clear a Card Jam on page 48
 Repair a Broken Ribbon on page 49
 Messages and Conditions on page 50

Entrust EM1 Specifications

General

Brand	Entrust
Model	EM1
Category	Printer
Language	English