Environmental Express SimpleDist - General Information

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SimpleDist® Micro Heating Block: Operation & Instruction Manual General Information
Repair Policies
Note: This warranty does not apply to any consumable items associated with the SimpleDist® Micro Heating Block.
Limited Warranty
The SimpleDist® Micro Heating Block from Environmental Express is guaranteed to heat, hold temperature, and adequately
perform specied laboratory distillations for a period of one year from the date of shipment. This warranty extends to parts,
labor, and any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory
use.
In no event shall Environmental Express have any obligation to make repairs, replacements or corrections required, in whole
or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or event of force majeure, (iii) abuse, neglect, misuse,
fault or negligence of or by customer, (iv) use of the product in a manner for which it was not designed, (v) causes external
to the product such as, but not limited to, power failure or electrical power surges, (vi) improper storage and handling of the
product, (vii) use of the product in combination with equipment or software not supplied by Environmental Express, (viii)
ordinary maintenance, (ix) alterations, repairs or installations that have not been performed by Environmental Express or its
authorized representative or (x) failure to maintain product in accordance with Environmental Express’ written instructions.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability, tness
for a particular use or any other matter and expressly disclaims all other warranties. Environmental Express is not liable for
any consequential, special, indirect or compensatory damages arising from use of, or in conjunction with this product. the
maximum liability of Environmental Express (whether by reason of breach of contract, tort, indemnication, or otherwise, but
excluding liability of seller for breach of warranty (the sole remedy for which shall be as otherwise provided herein)) shall be
the invoice price of this product.
Under Warranty Repair:
If the SimpleDist® Micro Heating Block should fail to
operate as warranted within the warranty period (one
year from date of shipment), Environmental Express will
repair it and ship it back to the customer at Environmental
Express’ expense. The remainder of the warranty period
will be honored from the original ship date. Environmental
Express will bear the cost of ground transportation both to
and from the customer’s location, and bear the cost of any
parts, labor and cleanup required.
However, if it is determined that the damage to the
SimpleDist® Micro Heating Block was caused by negligence
or improper use or by another excluded cause as set forth
above, this warranty will not apply. The warranty is also
void if the system is used beyond its intended purpose
or in the event of any unauthorized repair. In such cases,
reasonable and customary repair charges will apply. Repair
charges will be quoted prior to work being done.
Out of Warranty Repair:
If the SimpleDist® Micro Heating Block fails after the
warranty period has lapsed, the repair procedure is
as follows:
First, notify an Environmental Express service
representative of product’s failure and place an
order for repair. Whenever possible, our customer
service technician will walk you through possible
troubleshooting scenarios which may enable you to
repair your block on site.
If on-site repair is not possible, the customer may
return the non-working unit to Environmental
Express using appropriate shipping containers and
insurance. Repair charges will be assessed and
estimated prior to work being done. Repair charges
will include all freight costs as well as reasonable
and customary charges for parts and labor.