EPOS Sennheiser SCBT22

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Summary

Product overview

Overview of the headset LED indications

Overview of the headset buttons

Details the functions of the Power & Mute, Hook/Teams, and Multifunction buttons.

Overview of the dongle LED indications

Getting started

Pairing the headset with Bluetooth devices

Instructions on how to pair the headset with Bluetooth devices, including via the dongle.

Connecting the headset via the dongle

Details the process of connecting the headset wirelessly to a computer using the USB dongle.

Pairing the headset via Bluetooth with a mobile device

Step-by-step guide on pairing the headset with a mobile phone or tablet via Bluetooth.

Using the headset

Turning the headset on and connecting it

Instructions on powering on the headset and establishing a Bluetooth connection.

Turning the headset off

Adjusting the volume

Muting the microphone

Making calls using the headset

Making a call

Accepting; rejecting; ending a call

How to manage incoming and active calls using headset buttons.

Managing multiple calls

Using headset and dongle with Microsoft Teams; Cortana

Invoking Microsoft Teams and check notifications

How to use the headset with Microsoft Teams and check notifications.

Activating and using Microsoft Cortana

Additional functions

Charging the headset battery

Reconnecting; disconnecting Bluetooth

Steps to re-establish or break the Bluetooth connection between headset and dongle/device.

Maintaining the products and updating the firmware

Updating the firmware of the products

Instructions on how to update the firmware of the headset and dongle using EPOS Connect.

If a problem occurs...

Headset cannot be turned on

Troubleshooting steps for when the headset fails to power on.

No audio signal or drop outs

Solutions for issues with audio quality, signal loss, or no sound.

Headset cannot be connected via Bluetooth

Troubleshooting steps for Bluetooth connection failures.

Microsoft Teams does not work: LED blue instead of purple

Solutions for problems with Microsoft Teams integration and LED indicators.

Headset or dongle does not react to any button press

Troubleshooting for unresponsive headset or dongle buttons.

Clearing the pairing list of the headset (Reset)

Instructions to reset the headset by clearing its Bluetooth pairing list.

Clearing the pairing list of the dongle (Reset)