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EPOS SENNHEISER SDW 30 HS User Manual

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SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
IMPACT SDW 5000 Series
DECT Wireless Headset System
Contents1
Contents
Package contents .............................................................................................................................................................................................................................................. 2
Base stations with components ...................................................................................................................................................................................................................................... 2
Headset with components ................................................................................................................................................................................................................................................... 3
Product overview ...............................................................................................................................................................................................................................................4
Overview of the base station ............................................................................................................................................................................................................................................. 4
Overview of the headset ....................................................................................................................................................................................................................................................... 5
Overview of the BTD 800 USB dongle ......................................................................................................................................................................................................................7
Overview of the LEDs ................................................................................................................................................................................................................................................................7
Connecting the base station .....................................................................................................................................................................................................................9
Connecting the base station to the mains power supply .......................................................................................................................................................................10
Pairing and charging the headset before rst use ........................................................................................................................................................................................ 10
Connecting the base station to a xed line phone – SDW 5 BS only .............................................................................................................................................11
Connecting the base station to a computer ...................................................................................................................................................................................................... 13
Connecting the base station to Bluetooth devices – BTD 800 USB only .................................................................................................................................14
Reconnecting/disconnecting Bluetooth ................................................................................................................................................................................................................ 16
Connecting an optional USB headset or speakerphone ........................................................................................................................................................................17
Connecting an optional busylight ...............................................................................................................................................................................................................................17
Assembling and wearing the headset SDW 10 HS .................................................................................................................................................................. 18
Using the headset with the headband .....................................................................................................................................................................................................................18
Using the headset with the ear hook ....................................................................................................................................................................................................................... 19
Using the headset with the neckband ..................................................................................................................................................................................................................... 21
Detaching headband, ear hook or neckband ................................................................................................................................................................................................... 23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS ....................................................................................................................................24
Labeling the headset ..................................................................................................................................................................................................................................25
Conguring the headset system .........................................................................................................................................................................................................26
Conguring the headset system using EPOS Connect or the DIP switches ........................................................................................................................ 26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only ................................................................................................... 30
Adjusting the transmission volume ........................................................................................................................................................................................................................... 30
Setting up and using the headset ....................................................................................................................................................................................................... 31
Adjusting the volume ...............................................................................................................................................................................................................................................................31
Muting the headset’s microphone .............................................................................................................................................................................................................................32
Enabling/disabling voice prompts...............................................................................................................................................................................................................................32
Verifying battery life ................................................................................................................................................................................................................................................................ 33
If you leave the DECT or Bluetooth range ...........................................................................................................................................................................................................33
Making calls using the headset system ..........................................................................................................................................................................................34
Preparing calls - initial settings .....................................................................................................................................................................................................................................34
Selecting audio source – xed line phone/ computer/ mobile phone ......................................................................................................................................34
Making a call ................................................................................................................................................................................................................................................................................. 35
Accepting/rejecting a call ................................................................................................................................................................................................................................................35
Transferring calls to connected devices................................................................................................................................................................................................................36
Ending a call ...................................................................................................................................................................................................................................................................................37
Redialing ..........................................................................................................................................................................................................................................................................................37
Putting a single active call on hold ............................................................................................................................................................................................................................37
Managing multiple calls - two calls from two audio sources ............................................................................................................................................................... 38
Setting up conference call .............................................................................................................................................................................................................................................. 40
Using the dictation mode .........................................................................................................................................................................................................................43
Listening to media using the headset .............................................................................................................................................................................................44
Using the motion sensor ...........................................................................................................................................................................................................................45
Charging the headset and storing the headset system .................................................................................................................................................... 46
Charging the headset ........................................................................................................................................................................................................................................................... 46
Switching the headset system o during extended non-use ..............................................................................................................................................................47
Sharing a workplace .....................................................................................................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ........................................................................................................................... 48
Switching between DECT dongle and base station ............................................................................................................................................................. 49
Cleaning and maintaining the headset system ........................................................................................................................................................................ 50
Replacing the ear pads.......................................................................................................................................................................................................................................................50
Replacing/removing the headset‘s rechargeable battery ........................................................................................................................................................................51
Updating the rmware of the products ....................................................................................................................................................................................................................51
If a problem occurs ... ...................................................................................................................................................................................................................................52
Specications ................................................................................................................................................................................................................................................... 55

Table of Contents

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EPOS SENNHEISER SDW 30 HS Specifications

General IconGeneral
BrandEPOS
ModelSENNHEISER SDW 30 HS
CategoryHeadsets
LanguageEnglish

Summary

Product overview

Connecting the base station

Connecting to mains power and initial setup

Covers connecting the base station to power and initial headset pairing/charging.

Connecting to a fixed line phone

Guides on connecting the base station to fixed line phones.

Connecting to a computer

Details connecting the base station to a computer and installing EPOS software.

Connecting to Bluetooth devices

Explains pairing mobile phones and headsets via the BTD 800 USB dongle.

Assembling and wearing the headset

Configuring the headset system

System Configuration Options

Explains configuration using EPOS Connect software or DIP switches on the base station.

Desk Phone and Radio Range Settings

Guides on DIP switches for phone types and adjusting radio range.

Incoming Call and Audio Quality Settings

Details DIP switches for call handling, audio quality, and volume.

Setting up and using the headset

Adjusting Headset Volume and Muting

How to adjust speaker volume, ring tones, and mute the microphone.

Making calls using the headset system

Making, Accepting, and Rejecting Calls

Step-by-step guide for initiating, answering, and declining calls.

Managing Calls: Transferring, Ending, Holding, Redialing

Covers call transfer, ending, putting on hold, and redialing.

Conference Calls and Multiple Call Management

Managing multiple calls, merging, and setting up conference calls.

Using the dictation mode

Using the motion sensor

Charging the headset and storing the system

Cleaning and maintaining the headset system

Troubleshooting

Common Problems and Solutions

A guide to diagnosing and resolving common issues with the headset system.

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