11
Troubleshooting
This section helps you solve problems that may occur when using
the printer connected with a USB cable.
Cannot install the USB Printer Device Driver (for PC's)
Try one or more of these solutions:
❏ Make sure your computer is a Windows 98 pre-installed
model.
❏ Make sure that the Universal Serial Bus Controller is working
properly in the Device Manager. For details, see your
computer documentation. If it is not working properly,
contact your computer dealer.
Printer does not work correctly
Try one or more of these solutions:
❏ Use the recommended USB cable as described in “System
Requirements” on page 3.
❏ If you use a USB hub, connect the printer to the first tier
of the hub, or connect the printer to the computer’s USB port
directly.
❏ For PC’s, try reinstalling the USB Printer Device Driver and
the printer software. First, uninstall the EPSON Printer
Software using Add/Remove Programs in the Control Panel,
then uninstall the EPSON USB Printer Devices. Next,
re-install the software as described in “Installing the USB
Software in Windows” on page 6.
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