Epson DS-30000

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Solving Problems

Scanner Problems.................................................110

Problems Starting Scanning..........................................110

Paper Feeding Problems............................................ 112

Scanned Image Problems............................................115

Uninstalling and Installing Applications.................................120

Main Page

Table of Contents4
About this Manual7
Descriptions Used in this Manual7
Introducing the Manuals7
Marks and Symbols7
Operating System References7
Important Instructions9
Safety Instructions10
Restrictions on Copying11
Scanner Basics12
Part Names and Functions13
Feed Selector15
Buttons and Lights16
Control Panel16
Guide to the Screen16
Document Capture Pro / Document Capture19
Epson Scan 219
Information on Applications19
EPSON Software Updater20
Carrier Sheet Codes21
Option Items and Consumables Information21
Roller Codes21
Cleaning Kit Codes22
Specifications and Capacity for Originals23
Specifications and Capacity for Originals Being Scanned24
Specifications of Standard Size Paper25
Specifications of Long Paper27
Specifications of Envelopes28
Specifications of Laminated Cards28
Specifications of Plastic Cards28
Specifications for Originals Using the Carrier Sheet29
Specifications for Passports29
Specifications of Booklets29
Types of Originals that Require Attention30
Types of Originals that Must Not be Scanned31
Placing Originals32
Combination of Input Tray and Output Tray33
Placing Standard Size Originals34
Placing A3 Size Originals with Fold Lines37
Placing Long Paper41
Placing Large Size Originals43
Placing Envelopes46
Placing Plastic Cards48
Placing Laminated Cards50
Placing a Booklet53
Placing a Passport55
Placing Irregular Shaped Originals58
Placing Photographs60
Placing a Mixture of Originals at Different Sizes63
Scanning66
Creating a Job in Document Capture (Mac OS)67
Creating a Job in Document Capture Pro (Windows)67
Required Settings for Scanning67
Enabling a Job to Run from the Control Panel (Mac OS)72
Scanning Using the Control Panel73
Scanning with Document Capture Pro (Windows)75
Scanning with Document Capture (Mac OS)76
Scanning with Epson Scan 277
Required Settings for Special Originals81
Scanning with Manual Feed in Automatic Feeding Mode82
Menu Options on the Control Panel85
Edit Job86
Scan86
Scanner Settings86
Scanner Maintenance88
Status88
Device Information89
Settings89
Scanner Settings90
Common Settings91
Regular Cleaning Alert Settings92
Roller Replacement Alert Setting92
System Administration93
Maintenance94
- Cleaning Outside the Scanner95
- Cleaning Inside the Scanner95
- Resetting the Number of Scans after Regular Cleaning99
- Replacing the Roller100
- Resetting the Number of Scans after Replacing the Rollers105
- Energy Saving105
- Moving the Scanner106
- Moving the Scanner on the Desk106
- Transporting over a Long Distance107
- Solving Problems109
- Scanner Problems110
- Checking Messages on the Control Panel110
- The Scanner Does Not Turn on110
- The Scanner Turns off Unexpectedly110
- Problems Starting Scanning110
- Document Capture Pro (Windows) Is Not Installed110
- Cannot Start Document Capture Pro (Windows) or Document Capture (Mac OS)111
- Cannot Start Epson Scan 2111
- Paper Feeding Problems112
- Multiple Originals Are Fed112
- Removing Jammed Originals from the Scanner112
- The Original Jams in the Scanner Frequently113
- The Special Original Jams in the Scanner Frequently114
- Paper Protection Does Not Work Correctly114
- The Originals Get Dirty114
- Scanning Speed Slows down When Scanning Continuously114
- Scanning Takes a Long Time114
- The Card Is Not Loaded115
- Scanned Image Problems115
- Straight Lines Appear When Scanning from ADF115
- Glass Dirt Alert and Sensor Dirt Alert Do Not Disappear116
- Colors Are Uneven in the Scanned Image116
- Expanding or Contracting the Scanned Image116
- Offset Appears in the Background of Images117
- Scanned Image or Text Is Blurred117
- Moiré Patterns (Web-Like Shadows) Appear118
- The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original118
- Character Is Not Recognized Correctly119
- Carrier Sheet and Passport Carrier Sheet Are Not Recognized Correctly119
- Cannot Solve Problems in the Scanned Image119
- Uninstalling and Installing Applications120
- Uninstalling Your Applications120
- Installing Your Applications122
- Technical Specifications123
- General Scanner Specifications124
- Dimensions and Weight Specifications125
- Electrical Specifications125
- Scanner Electrical Specifications125
- AC Adapter Electrical Specifications125
- Environmental Specifications126
- System Requirements126
- Standards and Approvals128
- Standards and Approvals for European Models129
- Standards and Approvals for Australian Models129
- Where to Get Help130
- Technical Support Web Site131
- Contacting Epson Support131
- Before Contacting Epson131
- Help for Users in Europe131
- Help for Users in Taiwan131
- Help for Users in Australia132
- Help for Users in Singapore132
- Help for Users in Thailand133
- Help for Users in Vietnam133
- Help for Users in Indonesia134
- Help for Users in Hong Kong135
- Help for Users in Malaysia136
- Help for Users in India136
- Help for Users in the Philippines136

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