Regular Cleaning Alert Settings............. 92
System Administration....................93
Maintenance
Cleaning Outside the Scanner.................95
Cleaning Inside the Scanner..................95
Resetting the Number of Scans Aer Regular
Cleaning................................99
Replacing the Roller.......................100
Resetting the Number of Scans
Aer
Replacing
the Rollers..............................105
Energy Saving...........................105
Moving the Scanner.......................106
Moving the Scanner on the Desk............106
Transporting over a Long Distance..........107
Solving Problems
Scanner Problems........................ 110
Checking Messages on the Control Panel. . . . . .110
e Scanner Does Not Turn On............ 110
e Scanner Turns O Unexpectedly.........110
Problems Starting Scanning.................110
Document Capture Pro (Windows) Is Not
Installed..............................110
Cannot Start Document Capture Pro
(Windows) or Document Capture (Mac OS). . . 111
Cannot Start Epson Scan 2................111
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 112
Multiple Originals Are Fed................112
Removing Jammed Originals from the Scanner. 112
e Original Jams in the Scanner Frequently. . . 113
e Special Original Jams in the Scanner
Frequently............................114
Paper Protection Does not Work Correctly. . . . 114
e Originals Get Dirty..................114
Scanning Speed Slows Down when Scanning
Continuously..........................114
Scanning Takes a Long Time...............114
e Card Is Not Loaded..................115
Scanned Image Problems...................115
Straight Lines Appear when Scanning from
ADF................................115
Glass Dirt Alert and Sensor Dirt Alert Do
Not Disappear.........................116
Colors Are Uneven in the Scanned Image. . . . . 116
Expanding or Contracting the Scanned Image. . 116
Oset Appears in the Background of Images. . . 117
Scanned Image or Text is Blurred........... 117
Moiré Patterns (Web-Like Shadows) Appear. . . 118
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................118
Character is not Recognized Correctly........119
Carrier Sheet And Passport Carrier Sheet Are
Not Recognized Correctly.................119
Cannot Solve Problems in the Scanned Image. . 119
Uninstalling and Installing Applications. . . . . . . . 120
Uninstalling Your Applications.............120
Installing Your Applications...............122
Technical Specications
General Scanner Specications...............124
Dimensions and Weight Specications......... 125
Electrical Specications.................... 125
Scanner Electrical
Specications
............125
AC Adapter Electrical
Specications
.........125
Environmental Specications................126
System Requirements......................126
Standards and Approvals
Standards and Approvals for European Models. . . 129
Standards and Approvals for Australian Models. . . 129
Where to Get Help
Technical Support Web Site..................131
Contacting Epson Support..................131
Before Contacting Epson................. 131
Help for Users in Europe..................131
Help for Users in Taiwan..................131
Help for Users in Australia................132
Help for Users in Singapore............... 132
Help for Users in ailand................133
Help for Users in Vietnam................ 133
Help for Users in Indonesia................134
Help for Users in Hong Kong..............135
Help for Users in Malaysia................ 136
Help for Users in India...................136
Help for Users in the Philippines............136
5
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