60
Solving Problems
■
Make sure you are within 32 feet of the projector and within a 30°
horizontal or 15° vertical angle of the infrared receiver on the
front of the projector.
■
If you’re having trouble using the remote control as a wireless
mouse, make sure the mouse cable is securely connected to both
ends. See Chapter 1 for details.
Where To Get Help
EPSON provides technical assistance through electronic support
services, as listed in the following table:
To use the EPSON PrivateLine Support service, call (800) 637-7661
and enter the PIN on the EPSON PrivateLine Support card included
in your Owner’s Kit. This is the fastest way to speak to a live
representative, and it’s free. This service is available 6
AM
to 6
PM
,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak to a projector support specialist by dialing one of
these numbers (toll or long distance charges may apply):
■
U.S.: (562) 276-4394, 6
AM
to 6
PM
, Pacific Time, Monday
through Friday
■
Canada: (905) 709-3839, 6
AM
to 6
PM
, Pacific Time, Monday
through Friday
Service Access
World Wide Web
Technical Support
From the Internet, you can reach EPSON’s product support page at
http://support.epson.com. After selecting your product, you can view
frequently asked questions and answers, download product documentation,
and receive technical advice through e-mail.
Presenters Online Access tips, templates, and training for developing successful presentations
at http://www.presentersonline.com
note
You can purchase screens,
carrying cases, or other
accessories from EPSON by
calling (800) 873-7766, or
visit the EPSON Store at
www.epsonstore.com (U.S.
sales only). In Canada, please
call (800) 463-7766 for
dealer referral.
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