Epson ES-500W

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• Document Capture (Mac): Click the Scan button and select Main Settings from the Scan
window. Select Document Size and then adjust the cropping area shown in the Crop Margins for
Size "Auto" setting.
• In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Scanning in Epson Scan 2
Scanning with Document Capture Pro in Standard View
Scanning with Document Capture Pro in Simple View
Scanning with Document Capture - Mac
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Check these solutions if you have problems scanning with the optional flatbed scanner dock (ES-400).
Scanned Image Edges are Cropped