102
Light status Condition/solution
The power light is on or
flashing
The ink light is on
The paper light is on
The product was not turned off correctly. Press the stop button to
clear the error, then perform a nozzle check and cancel any pending
print jobs. Use the power button to turn the product off.
The power light is off
The ink light is on
The paper light is on
An error has occurred during firmware updating. Try updating the
firmware again. If the error continues, contact Epson for support.
The ink and paper lights
are flashing simultaneously
An ink pad is nearing or at the end of its service life. Contact Epson for
support. If a message to continue printing appears on your computer,
press the stop button to continue printing.
The ink and paper lights
are flashing alternately
A borderless printing ink pad is nearing or at the end of its service life.
Contact Epson for support. If a message to continue printing appears on
your computer, press the stop button to continue printing. Borderless
printing is not available until the ink pad is replaced.
All lights are flashing Paper or protective material is stuck inside the product. Open the front
cover and remove any jammed paper or protective materials. Turn the
product off and then back on again. If the error continues, contact
Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
Related concepts
Print Head Nozzle Check
Related references
Where to Get Help
Paper Jam Problems
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