Epson L6490 Series User Manual

14.
Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 124
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 125
& “Installing or Uninstalling Applications Separately” on page 123
& “Updating Applications and Firmware” on page 127
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print
143

Epson L6490 Series Specifications

General

Print Technology	PrecisionCore Print Head
Print Resolution	4800 x 1200 dpi
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Paper Capacity	250 sheets
Scan Resolution	1200 x 2400 dpi
Copying	Yes
Fax	Yes
Paper Handling Input	250 sheets
Dimensions	375 x 347 x 231 mm
Duplex Printing	Automatic
Scanner Type	Flatbed & ADF
Mobile Printing	Epson Connect, Apple AirPrint, Mopria
Paper Sizes	A4, A5, A6, B5, Letter
Display	2.4" Colour LCD Touch Panel