Solving Problems .................................................................................................................................... 226
Checking for Software Updates........................................................................................................ 226
Product Status Messages ................................................................................................................ 227
Running a Product Check ................................................................................................................ 228
Resetting Control Panel Defaults ..................................................................................................... 229
Solving Setup Problems ................................................................................................................... 230
Noise After Filling the Ink............................................................................................................. 230
Software Installation Problems .................................................................................................... 231
Control Panel Setup Problems .................................................................................................... 231
USB Connection Problems.......................................................................................................... 231
Solving Network Problems ............................................................................................................... 232
Product Cannot Connect to a Wireless Router or Access Point .................................................. 232
Cannot Print Over a Network....................................................................................................... 233
Network Software Cannot Find Product on a Network................................................................. 235
Product Does Not Appear in OS X Printer Window...................................................................... 235
Cannot Scan Over a Network ...................................................................................................... 236
Solving Copying Problems ............................................................................................................... 237
Product Makes Noise, But Nothing Copies.................................................................................. 237
Product Makes Noise When It Sits for a While............................................................................. 237
Solving Paper Problems................................................................................................................... 238
Paper Feeding Problems............................................................................................................. 238
Paper Jam Problems Inside the Product ..................................................................................... 239
Paper Jam Problems in the Paper Cassette................................................................................ 240
Paper Jam Problems in the Duplexer (Rear Cover)..................................................................... 242
Document Jams in the Automatic Document Feeder................................................................... 244
Paper Ejection Problems ............................................................................................................. 248
Solving Problems Printing from a Computer..................................................................................... 248
Nothing Prints.............................................................................................................................. 249
Product Icon Does Not Appear in Windows Taskbar ................................................................... 249
Printing is Slow ............................................................................................................................ 250
Solving Page Layout and Content Problems.................................................................................... 251
Inverted Image............................................................................................................................. 252
Too Many Copies Print ................................................................................................................ 252
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